Loyalty Programs Assistant Manager

Objective:

To offer the best business experience with our customers, addressing their concerns in a timely manner, and optimizing the profitability of the commercial operation agreed upon with them.

Functions:

• Coordinate with support staff (account executives) the necessary actions to guarantee the attention required by our customers regarding product offerings, availability, validity, feasibility of quotes, and timely follow-up on purchase orders.
• Establish the necessary communication for effective interaction with the areas involved in the commercial operation (fulfillment, customer service, finance, audit, purchasing, marketing, systems, controllership, operations, warehouse, and legal) in order to provide timely and adequate solutions to customer needs and/or complaints.
• Manage and follow up on discounts in various modalities, and process, if necessary, payment conditions.
• Follow up on product updates, availability, and pricing on the various customer platforms.
• Personally establish communication with customers to understand their needs and design satisfactory solutions for them.
• Follow up on the preparation and modifications of contracts established with customers.
• Prepare sales reports for the channel.
• Supervise the proper functioning of the smartmiles.mx platform and coordinate the necessary updates and corrections with the systems area.
• Supervise the real-time validity of products, availability, and prices on the smartmiles.mx platform.
• Support the e-commerce area with the preparation of missing product reports, and agree with the purchasing area on the actions to be taken to address each case.
• Support the customer contact center through personal attention on the social network Twitter, coordinating responses to each customer with the corresponding areas.
• Prepare interaction reports on Twitter.

Requirements:

• Minimum education: Higher education - Bachelor's degree 3 years of experience
• Languages: English
• Keywords: resident, person in charge, supervisor, assistant manager, responsible, coordinator, manager, captain