Assistant Manager in Loyalty Programs and Customer Experience/MacStore

MacStore is the leader in Latin America in the distribution of Apple products and services. APR Apple Premium Reseller Join the best work team and make a difference in your professional life. At MacStore, you will receive the technical training necessary for your position and the experience that will serve you for a lifetime.

CUSTOMER EXPERIENCE SPECIALIST

What do you need?

• Focus on development of customer experiences; shopping experiences, last mile delivery (full customer cycle), loyalty, and CRM management.
• Degree in Marketing, Administration, or related field.
• 5 years of experience developing strategies for loyalty programs or benefits. Implementation of projects with different areas; contact center, fulfillment and IT, purchasing. (desirable for retail industry)
• 5 years of experience in Customer Experience.
• Management of indicators such as; customer satisfaction, loyalty, NPS evaluation, trends, complaints.
• Management of work teams
• Advanced English
• Intermediate/advanced Excel
• CRM management

Responsibilities:

• Implementation of strategies for loyalty and benefits programs
• Execution of indicators for customer satisfaction evaluation
• Coordination and supervision of projects to guarantee the shopping experience
• Execution of surveys with a loyalty focus, NPS
• Reduction of complaints

Mac Benefits:

• Competitive salary (100% nominal scheme and direct contract with the company)
• Christmas bonus above the law
• Grocery vouchers
• Life insurance
• Savings fund

Work location:

Col. Del Valle, Benito Juarez, 100% · Modality: in-person.

-Requirements-

• Minimum education: Higher education - Bachelor's degree 3 years of experience
• Age: From 30 years old onwards

Keywords: resident, person in charge, supervisor, assistant manager, responsible, coordinator, manager, captain, customer