Customer Experience Manager/MacStore

MacStore is a leader in Latin America in the distribution of Apple products and services. (APR Apple Premium Reseller). Join the best work team and make a difference in your professional life. At MacStore, you will receive the technical training necessary for your position and the experience that will serve you for a lifetime. MACSTORE Customer Experience Manager What do you need? Focus on development of customer experiences; shopping experiences, loyalty, and management of CRM and IA. Degree in Marketing, Administration, or related field. (completed/graduated) 5 years of experience in Customer Experience, Omnichannel Contact Center Management. (preferably in the retail sector) Management of conversational IA tools (Chat Bot) Experience in managing audits for CX Experience in management and implementation of projects for CX improvement (new IA tools) Management of indicators and presentation of reports for CX Advanced English Intermediate/advanced Excel Management of CRM Responsibilities: Direct the Omnichannel Contact Center operation Supervise the channel and IA tools (Darwin/Macki) Ensure compliance with indicators for CX Coordination of activities for CX Contact and coordination with the operations/ecommerce area Budget administration

• Mac Benefits: Salary $45,000 gross monthly (100% nominal scheme and direct contract with the company) Christmas bonus above the law Grocery vouchers Life insurance Savings fund Workplace: Col. Del Valle, Benito Juarez. Work modality: 100% in-person.

-Requirements- Minimum education: Higher education - Bachelor's degree 3 years of experience Age: From 25 years old Keywords: lider, jefe, gerente, manager, director, chief, lead, jefatura, regente