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CRM & Flux Solution Architect (M/F)

MACIFDeux-Sèvres, NiortEURESpublished 11/09/2026
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Must-have:GraphQLSecurity
Machine translation — original language: French.Show original

About the company

Within the Digital and Information Systems Department, the CRM & Flux Department drives customer relationship efficiency through the mastery of all incoming and outgoing flows and the customer relationship management capabilities of the Macif brand. We are looking for a CRM & Flux Solution Architect (M/F), on a permanent contract (CDI), in Niort, who will be the guarantor of the consistency, scalability, and resilience of our application base. Working in close collaboration with Business, Data, Enterprise Architecture, and implementation teams, you will intervene on the following key areas:

Give meaning to your architectural expertise within a committed mutualist group, without shareholders, which places humans and its employees at the heart of its strategy. What if it was you?

Your tasks

CRM & Flux Ecosystem Architecture

  • Define and evolve the target architecture for CRM and satellite employee tools.
  • Guarantee the alignment of technological choices with the corporate strategy and DDSI standards.
  • Support implementation teams (Product Owners, Developers, Tech Leads) in the design of secure, high-performance, scalable, and resilient solutions.
  • Ensure the adequacy of chosen functionalities with business needs and existing application bases.
  • Structure and standardize the data integration strategy (API, middleware, Event Driven Architecture, ...).
  • Guarantee real-time and deferred interoperability between the CRM and third-party applications.
  • Support teams in defining shared data models and API governance.

Securing the Technological Platform

  • Take charge of the "Security by Design" dimension.
  • Define architecture patterns and ensure their proper application.
  • Write architecture documents and frame projects regarding application, technical, and security aspects.
  • Guarantee compliance with development, security (GDPR, access management...) and performance standards within the scope.
  • Lead architecture forums and validate technical choices.

Requirements

With higher education in computer science (Master's degree or engineering school), you have solid experience (minimum 5 years) in information systems solution architecture; ideally, you possess expertise in CRM ecosystems or in connection with customer relations.

Key technical skills expected

  • CRM Ecosystem: Mastery of one or more major market CRMs (Pega System, ...)
  • Integration & Flux Technologies: API REST/GraphQL, Webhooks, ESB/iPaaS, Event (Kafka, ...)
  • Modeling & Standards: UML, Archimate, urbanization standards, data governance, and GDPR constraints.

Expected qualities

  • Listening, pedagogical, and simplification skills when facing Business profiles.
  • Synthesis skills, conceptual rigor, and a global vision of IS challenges.
  • Technical leadership, ability to negotiate and convince partners or publishers.
  • Fluent English (international environment / technical documentation).
  • Rigor, pragmatism, and strong analytical capacity.