Account Manager

Northamptonshire/Milton Keynes Excellent Salary Package and Car Allowance Our Client is a leader in the creation of high-tech solutions for the eCommerce and Logistics market space. They provide a multi-carrier solution to small and large businesses alike, providing a single point of contact and a simple Customer focused delivery solution.

Role Description

The Account Manager has overall responsibility for managing the collaborative relationships with our mid-tier customers. They are responsible for developing relationships and retaining our customers; connecting with key business executives and stakeholders and scheduling regular business review meetings with customers. The role is field based and you will be expected to spend a significant amount of time meeting customers out of the office and travelling.

Main areas of responsibility

Managing a customer portfolio for mid-tier customers; Acting as the primary point of contact for customers; Liaise with internal departments, including Customer Services, Operations, Pricing, Accounts and IT to improve the entire customer experience; Answer customers queries and identify new business opportunities amongst existing customers; Retention of customers and nurture those key relationships over time; Meetings with customers as necessary; Presentations to key customer contacts regarding products and services; Providing accurate status reports of existing accounts and new business opportunities; Generation of new business sales from existing customer accounts through upselling and cross-selling; Manage, maintain and improve the Customer's business profitability through commercial rate reviews and cost management; Collaborate with Sales team to support onboarding of new mid-tier customers; Ensuring that the customers within your remit adhere to payment terms;

Experience

3 years consultative selling experience working at Board level; Proven work experience as an Account Manager, Sales Manager or relevant role

Account management experience with ability to demonstrate skills; Commitment to excel; Proven track record in sales / logistics environment; Excellent presentation and negotiation skills; Good organisational and time management skills; Tireless relationship builder; Problem solving and critical thinking skills; Customer Focused Solutions Experience; Negotiation Skills, Listening Skills, Communication Skills, Presentation Skills, Time Management Skills, Influential; Build and maintain strong, long-lasting customer relationships; Ability to negotiate contracts and close agreements to maximize profits; Develop trusted advisor relationships with GFS customers; Prepare reports on account status; Assist with challenging client requests or issue escalations as needed; Strong verbal and written communication skills Understanding of consumer behaviours and industry trends; Value based selling skills; Extensive, accurate product knowledge; Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization; Apply Vicky