Customer Service Advisor

At Macbrook Gas, we are passionate about delivering exceptional, five-star customer service. We pride ourselves on exceeding customer expectations and, when things do not go to plan, taking ownership and ensuring issues are resolved promptly and to our customers' satisfaction.

We are looking for a motivated, proactive and customer-focused individual to join our growing team at our multi-million-pound headquarters in Snetterton, Norfolk.

The Role

You will be responsible for delivering an outstanding customer experience, handling enquiries by telephone and email, and working closely with our internal teams to ensure outstanding works, concerns and complaints are resolved effectively.

We are looking for someone who is relentless in their pursuit of customer satisfaction, takes personal ownership of issues and is determined to see them through to a successful resolution.

What We Are Looking For

• Excellent telephone manner and written communication skills.
• A genuine passion for delivering five-star customer service.
• A proactive, positive attitude with exceptional problem-solving skills.
• Confidence in liaising with colleagues across different departments to drive resolutions.
• Strong organisational skills and attention to detail.
• Experience using Microsoft Outlook and website content management systems.
• Experience with customer relationship management (CRM) systems would be beneficial.

What We Offer

• Full-time, permanent position.
• 21 days' annual leave plus bank holidays.
• Workplace pension through the NEST pension scheme.
• Free Starbucks coffee.
• Modern working environment at our impressive multi-million-pound headquarters in Snetterton.
• The opportunity to be part of an ambitious and growing business where customer satisfaction is at the heart of everything we do.

If you are someone who goes above and beyond for customers and takes pride in getting things right, we would love to hear from you.