Operations Executive

Responsibilities

Implement clinic service SOP and improve patients service quality to meet customer satisfaction

Execute the process of providing TCM services in the company

Liaise with clinic managers to monitor clinic overall management and track performance

Ensure smooth running of clinic operations

Handle, resolve and communicate complaints and incidents

Execute all company’s clinic assistant related matters including but not limited to: Roster/schedule/conduct/performance

Plan and execute referral scheme between different healthcare partners.

Any ad hoc duties assigned according to business needs.

Requirements

Experience in TCM / Spa / Western Clinic / Aesthetic / related field

Min Diploma / Degree in any field

Good organizational and time-management skills

Ability to multi-task and perform well in stressful situations

Communication skills with customer service orientation

Meticulous with a keen eye for details

Works well independently and has strong operational skills

Develops strong relationships with co-workers and has strong leadership skills