L1 Service Engineer

Shift/Schedule: Monday – Friday, 8:00 AM – 5:00 PM / Rotating Shifts /Includes On-Call Working location: Singapore (AMK) & Malaysia

Key Responsibilities:

1. First Response& Monitoring

• Monitor equipment dashboards,systems, and helpdesk queues to detect alarms, faults, or performance drops.
• Serve as the first responderfor maintenance tickets, performing initial remote or on-site diagnostics.

1. Preventative& Routine Maintenance

• Execute daily, weekly, andmonthly Preventative Maintenance (PM) schedules according to Standard OperatingProcedures (SOPs).
• Conduct routine walk-throughinspections to identify wear and tear, leaks, or abnormal noises.
• Perform basic servicingtasks, including lubrication, cleaning, and replacing consumable parts(filters, belts, fuses).

1. BasicTroubleshooting & Repair

• Perform basic correctivemaintenance and component-level replacements (e.g., swapping out modular parts,sensors, or motors).
• Execute system resets andclear temporary faults using established troubleshooting trees.

1. Escalation &Collaboration

• Identify when an issueexceeds L1 scope and escalate to L2/L3 engineers.
• Gather comprehensive data forescalated issues, including pulling error logs, taking photos, and documentingall troubleshooting steps already attempted.

1. Documentation& Safety

• Accurately log all workorders, parts usage, and time spent into our Computerized MaintenanceManagement System
• Strictly adhere to allHealth, Safety, and Environment (HSE) protocols, including the proper use ofPPE and Lockout/Tagout (LOTO) procedures.
• Report any workplace hazardsimmediately to the safety team.

Education & Experience:

• Nitec in Engineering required.
• Diploma, or certification inIndustrial Maintenance, Mechanical/Electrical Engineering Technology, HVAC, ora related field is highly preferred.
• 0–2 years of experience in amaintenance, technical support, or facilities role. (Recent graduates withstrong internship/co-op experience are encouraged to apply).

Technical Skills:

• Foundational understanding ofmechanical, electrical systems.
• Proficiency with basic handtools and diagnostic equipment (e.g., multimeters, calipers).
• Basic computer literacy andcomfort learning new software systems.

Soft Skills:

• Strong analytical andproblem-solving skills with a logical approach to troubleshooting.
• Excellent written and verbalcommunication skills for documenting issues and interacting with teammembers/clients.
• High attention to detail anda strong commitment to safety.

Physical Requirements:

• Ability to lift up to 15kg, stand for extended periods, and perform physical tasks.
• Comfortable working invarious environments, which may include [e.g., confined spaces, working atheights, exposure to loud noises, or outdoor weather conditions].
• Ability to pass apre-employment security screening

Lu Zeng Pei R1100200 Senior Recruiter