Account Manager Lead (Psychologist, health specialist)

Who are we? We are the leading provider of mental health benefits for employees, serving more than 17 million people worldwide and covering 585,000 lives in Latin America. Our Culture and Values At Lyra, we transform access to mental health care… committed daily to our global values; Put the customer first, Follow scientific evidence, Be transparent, Listen attentively, Look inward, Face challenges, and Take care of yourself.

Requirements and Skills Education: Bachelor's degree in Psychology, Human Resources, Organizational Development, or areas related to Organizational Wellbeing. (Degree and Professional License indispensable).

Specialization: Desirable additional training in organizational wellbeing, project management, or mental health programs at work.

English: B2 (Intermediate) to C1 level for communication with clients.

Professional experience: Minimum 3 to 4 years of experience in one of the following areas;

Account Management or corporate account management with a wellbeing profile

Organizational wellbeing programs

Corporate benefit plans

Coordination of mental health programs or Employee Assistance Programs (EAP)

Experience working with organizations with a headcount exceeding 10,000 employees.

Position Summary As Account Manager Lead, you will be responsible for the comprehensive management of corporate accounts that use the Employee Assistance Program (EAP) and the organization's wellbeing solutions. The position acts as the main liaison between clients, internal teams, and service providers, ensuring the correct implementation, monitoring, and evolution of the program within each client organization.

The position combines strategic account management, operational coordination of wellbeing activities, program usage analysis, and support in crisis interventions. Likewise, it is responsible for identifying opportunities for improvement in program adoption, promoting its use within client organizations, and guaranteeing high levels of satisfaction and contract renewals.

Main functions. -Manage relationships with corporate clients, ensuring compliance with contracted services and the proper functioning of the [program].

-Identify the specific needs of each organization and adapt the wellbeing program activities to its context and organizational culture.

-Follow up on the annual renewal cycle of clients and coordinate with the Management when strategic intervention is required. Review platform and service usage indicators to identify areas of opportunity and design strategies that drive program adoption.

-Management of talks and workshops by coordinating the organization of virtual or in-person sessions related to mental health, wellbeing, and leadership.

-Coordinate the participation of external specialists, ensuring that sessions are carried out as scheduled.

-Manage agenda, technical coordination, confirmations, and follow-up for each scheduled activity.

-Support the creation and dissemination of the program through information stands, promotional materials, and internal campaigns within client organizations.

-Record and keep client information up to date in operating systems and management tools.

-Manage requests, quotes, activity scheduling, and internal coordination with the involved areas.

-Sending and presentation of monthly or quarterly reports on platform and service usage.

-Monitor key metrics related to program usage, client satisfaction, and account renewal.

-Coordinate the response to high emotional impact events and ATS (Severe Traumatic Events) within client organizations.

What makes you stand out -Solid experience in managing relationships and accounts with clients in the health sector, active listening, ease of speech, excellent writing and spelling.

-Proactivity: Ability to anticipate, identify, and take the initiative to resolve situations by acting autonomously, working in a team, and efficiently using all available work tools to achieve solutions, improve processes, and reach short and medium-term objectives.

Employment type Remote with one in-person day per week. Office in Colonia Nápoles Working hours: Monday to Friday 9:00 am to 6:00 PM Days off: Saturday and Sunday.