IT Support Technician N2 - English (M/F)

Lynx Rh Services Lyon is looking for its client, a European group specialized in services related to digital transformation (ESN), 1 N2 proximity support Technician m/f, for a client based in Villeurbanne (69). You will be integrated into the teams of the final client, which operates in the industrial field.

Your missions: On a workstation and network environment:

• Provide N1/N2 support to users (on-site, telephone, ticketing),
• Install, configure, and maintain workstations under a Microsoft environment (Windows, Microsoft 365),
• Manage user accounts, access rights, and IT equipment,
• Diagnose and resolve hardware, software, and network incidents,
• Ensure preventive and curative maintenance of the IT park,
• Document technical procedures and incidents,
• Raise user awareness regarding IT best practices,
• Collaborate with internal teams and external service providers,
• Regularly communicate in English with technical interlocutors or international users,
• Handling and processing of requests and incidents,
• Proximity actions.

You will be required to communicate in English, both written and spoken. 37h from Monday to Friday - Remuneration x 12 months + meal vouchers. This mission offers long-term perspectives. Your profile: With a technical System and Network training at BAC+2 level, you possess significant experience in N1/N2 support, ideally in an industrial environment. Expected skills:

• Mastery of the Microsoft Windows / Microsoft 365 environment
• Knowledge of networks (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Ability to quickly diagnose and resolve incidents.
• Sense of service and good interpersonal skills.
• Ability to communicate orally and in writing in professional English.

Autonomy, rigor, and team spirit are the required qualities to successfully carry out your missions.

Technical: W11, basic network (Wi-Fi, VPN, proxy, switch), Intune, Office 365, ServiceNow English intermediate level (understood, spoken, and written)