Junior Production Support Engineer - Office Hour (Raffles Area)

Your tasks

• To track and be responsible for providing optimum service levels for day-to-day production support.
• Able to write scripts using shell/ Python, etc., for monitoring, system troubleshooting, and maintenance operations.
• To collaborate with third party vendor/other support teams to provide a seamless support model for the business.
• Experience working in Elastic Search for logging, monitor systems & services.
• Understanding the CI/CD pipeline, deployment process to assist in rolling out of new version of the application adhering to the best practices of the release management procedures.
• Able to take ownership of high-severity issues and follow through to closure, answerable to business users and provide strategic long term solutions and participate in RCA and provide pre-emptive solutions for production stability.

Requirements

Mandatory Skills Description

• 0 to 2 years of experience in SQL, Unix Shell scripting, Linux
• Providing production support on the issues related to EOD failure, report failure, VAR EOD failures
• Able to debug issues in SQL, shell scripts
• Able to write Linux/Unix shell scripts, SQL
• Problem-solving skills to solve day-to-day BAU issues

Nice-to-Have Skills Description

• Knowledge of Murex application supporting VAR module
• Murex UAT environments setup and troubleshoot issues
• Demonstrate ownership and responsibility in all assignments
• Excellent communication skills