In-House Fashion Service Specialist
About Luxehouze Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.
We are looking for a In-House Fashion Service Specialist, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just “execute tasks.”
What Will Be Challenging Please read this carefully - it’s here to help you self-select. Expectations are high and visible
Problems may be ambiguous and fast-moving
Priorities can change as the business scales
Feedback is direct and frequent
Performance is measured by results, not intentions
If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.
Responsibilities: A. Fashion Repair & Restoration Perform minor to moderate repairs on luxury fashion products, including bags, shoes, accessories and clothing.
Handle basic leather treatment, stitching, minor hardware adjustments, cleaning, and cosmetic touch-ups.
Conduct minor garment alterations and repairs where applicable.
Restore product appearance and functionality without compromising its original design, materials, or brand integrity.
Identify repairs requiring specialized treatment and recommend outsourcing when necessary.
B. Quality Control & Product Handling Assess product defects and determine appropriate repair methods.
Coordinate with the QC and Warehouse teams regarding repair requirements and priorities.
Ensure all repair activities comply with internal quality and product handling standards.
Conduct final inspections before releasing repaired items back to inventory.
Maintain proper handling of high-value luxury products throughout the repair process.
C. Repair Monitoring & Reporting Maintain repair records, including defect findings, actions taken, materials used, and completion status.
Monitor repair turnaround time and ensure timely completion.
Provide repair feasibility assessments and estimated completion timelines.
Report recurring defects and recommend preventive improvements.
Requirement & Qualifications: Education & Experience Minimum SMA/SMK or Diploma, preferably in Fashion, Leather Craftsmanship, Garment Production, or related fields.
Minimum 2–3 years of hands-on experience in fashion repair, leather goods restoration, shoe repair, garment alteration, or similar roles.
Experience handling premium or luxury branded fashion products is highly preferred.
Technical Skills Knowledge of leather, suede, canvas, fabric, and other premium fashion materials.
Basic sewing, stitching, leather treatment, and minor restoration skills.
Ability to handle minor repairs on bags, shoes, accessories, and clothing.
Familiarity with appropriate repair tools, materials, and finishing techniques.
Good understanding of luxury product quality and handling standards.
Personal Competencies Strong attention to detail and craftsmanship.
Careful and responsible when handling high-value products.
Good problem-solving and time-management skills.
Able to work independently and collaborate with QC and Warehouse teams.