Freelance Product Researcher

About Luxehouze Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.

We are looking for a Freelance Product Researcher, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale, not just “execute tasks.” As a Product Researcher, you will play a critical role in shaping product decisions by grounding them in deep customer and market insights. You will lead end-to-end research initiatives to understand customer behaviors, needs, and pain points across Luxehouze’s luxury buying and selling journey—spanning Watches, Fashion, and other goods.

This role partners closely with Product Managers, Designers, Engineers, and Business stakeholders to ensure that every major product initiative is informed by clear, actionable research. You are expected to not only execute research, but also influence strategy and decision-making through strong storytelling and insight synthesis.

What Will Be Challenging Please read this carefully - it’s here to help you self-select. Expectations are high and visible

Problems may be ambiguous and fast-moving

Priorities can change as the business scales

Feedback is direct and frequent

Performance is measured by results, not intentions

If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.

Responsibilities: Plan, design, and execute end-to-end qualitative and quantitative research , including interviews, usability testing, surveys, and diary studies in Singapore

Able to do market research: measure market size, growth opportunities, TAM/SAM/SOM, industry reports, trend analysis

Translate complex user behaviors into clear insights, opportunity areas, and product recommendations

Collaborate closely with Product Managers and Designers to shape product discovery, validation, and prioritization

Conduct research across multiple domains such as customer acquisition, conversion, trust, post-purchase experience, and internal tools

Build and maintain user personas, journey maps, and insight repositories to support long-term product strategy

Support experimentation by defining research hypotheses, success metrics, and evaluation frameworks

Present research findings confidently to senior stakeholders , influencing roadmap and strategic decisions

Ensure research practices are ethical, unbiased, and aligned with Luxehouze’s luxury brand positioning

Requirements: 2-4 years of experience in Product Research, UX Research, UI/UX Design, Product Management or related fields, Business & Accounting

Fresh graduate/career mover is welcomed

Comfortable working in cross-functional teams with Product, Design, Engineering, and Business stakeholders

Excellent communication and storytelling skills, able to influence without authority

Experience working in fast-paced, ambiguous environments and managing multiple research streams

Bonus: can speak Indonesian, English, and Chinese fluently

Bonus: knowledgeable in luxury fashion business and trends

Bonus: Experience in luxury, fashion, watches, or high-consideration purchases/e-commerce/OTA (online travel agent)