Freelance Fashion Ops & Authenticator Staff
About Luxehouze Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.
We are looking for a Freelance Fashion Ops & Authenticator Staff, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just “execute tasks.”
What Will Be Challenging Please read this carefully - it’s here to help you self-select. Expectations are high and visible
Problems may be ambiguous and fast-moving
Priorities can change as the business scales
Feedback is direct and frequent
Performance is measured by results, not intentions
If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.
Responsibilities: Authentication
Authenticate luxury items, including bags, shoes, ready to wear, small leather goods and accessories, across multiple brands (e.g., Hermès, Chanel, Louis Vuitton, Dior, Gucci, Prada, Celine, Bottega Veneta).
Inspect key authentication markers, including materials, stitching, hardware, engravings, date codes, serial numbers, microchips, heat stamps, labels, and packaging.
Use authentication tools and references such as UV light, loupes, digital microscopes, brand reference libraries, and third-party authentication services when needed.
Escalate questionable or high-value items to senior authenticators or external partners for a second opinion.
Reject counterfeit or unverifiable items and document the findings clearly.
- Condition Assessment & Grading
Assess the condition of each item, including wear, scratches, stains, odor, corner rubbing, hardware tarnish, structural shape, and interior condition.
Assign accurate condition grades based on the company's grading standard (e.g., New, Pristine, Excellent, Very Good, Good, Fair).
Record all defects and flaws with clear photos and written descriptions to support transparent product listings.
Identify the completeness of each item, such as dust bag, box, receipt, authenticity card, strap, lock, keys, and other accessories.
Recommend items for cleaning, spa treatment, or repair when appropriate.
- Quality Control (Inbound & Outbound)
Perform daily inbound QC
Perform outbound QC before items are shipped to customers or transferred to retail stores. This includes checking authenticity tags, condition consistency, completeness and packaging standards.
Make sure the item condition matches the grade and listing description at both receiving and dispatch.
Investigate and document discrepancies, damage or mismatches and report them to the relevant teams.
Maintain accurate QC records and authentication reports in the inventory system.
- Cross-Functional Collaboration
Warehouse Operations: Coordinate on receiving flow, storage handling, tagging, and dispatch timelines to keep QC from becoming a bottleneck.
Merchandiser: Provide authentication results, grading, and condition notes to support pricing, listing accuracy and assortment decisions.
- Market & Counterfeit Knowledge
Stay up to date on counterfeit trends, "superfake" developments and changes in brand authentication features.
Monitor new collections, production changes and brand specific details (e.g., changes in date codes to microchips).
Share knowledge with the team through regular updates, training sessions or internal reference materials.
Build and maintain an internal authentication reference library (photos, comparison guides, and case notes).
- Documentation & Compliance
Issue internal authentication certificates or reports according to company procedure.
Keep all authentication decisions traceable and well documented for audit and dispute resolution.
Handle high value items with care and follow security and handling procedures at all times.
Requirement & Qualifications: Minimum 1–3 years experience in luxury retail, authentication, resale or quality control
Strong knowledge of luxury brands (bags, shoes, RTW and accessories)
Ability to identify authentic vs counterfeit products across multiple brands
High attention to detail and strong analytical skills
Familiar with material types (leather, textiles, hardware finishes)
Able to assess and grade product condition accurately
Organized and disciplined in documentation and data entry
Comfortable working in a fast-paced operational environment
Strong integrity and sense of responsibility
Good team player with clear communication skills