Diagnose vehicle breakdowns and technical issues, determine the required repairs, and provide clear recommendations and instructions to workshops on necessary repair or replacement work.
Attend vehicle breakdown cases and coordinate recovery, repair, and follow-up actions to ensure minimal vehicle downtime.
Conduct vehicle inspections at workshops to verify technical issues, assess repair requirements, and ensure repairs are carried out according to the approved scope of work.
Review, negotiate, and approve repair quotations from workshops and vendors, ensuring pricing is competitive, reasonable, and cost-effective.
Source, procure, and coordinate the supply of spare parts from alternative suppliers when required, particularly in cases of excessive workshop pricing or parts shortages.
Monitor repair progress with workshops, including long-standing repair cases, and follow up to ensure timely completion and return of vehicles.
Perform quality inspections on vehicles returned from repair vendors to ensure repairs meet company standards, safety requirements, and approved specifications.
Manage and monitor vehicle movements between dealers, workshops, vendors, and hirers to ensure proper coordination and operational efficiency.
Collaborate closely with the accident management team to ensure established procedures, documentation, and operational protocols are adhered to.
Ensure proper filing, documentation, and system updates of repair records, quotations, invoices, reports, and related case information.
Monitor and ensure all required operational data, records, reports, and work activities are accurately maintained and completed in a timely manner.
Provide ad-hoc operational support and undertake any other duties, assignments, or projects as directed by the Reporting Manager to support business and operational requirements.
