Senior Manager - Program & Project Management

Role description

The Senior Technical Writer is responsible for creating and governing highquality technical and process documentation with expertise in business process design mapping account management benefits management knowledge management and project planning

Job Description

Design create and maintain structured rolebased knowledge systems that are easy to consume maintain and scale.

Author rewrite and standardize technical and process documentation including process guides workflows operational playbooks runbooks reference and governance documentation.

Translate complex discussions workshops and SME inputs into clear structured written content.

Define and enforce documentation standards such as templates naming conventions and versioning.

Establish documentation governance including ownership review approval and lifecycle management.

Review existing documentation to eliminate duplication ambiguity and outdated content.

Collaborate closely with subject matter experts technical teams and operational stakeholders.

Ensure documentation is accurate discoverable auditready and easy to maintain.

Support onboarding training and change enablement through clear and consumable documentation.

Apply strong business process design and mapping skills to develop and visualize process flows and operational procedures Utilize documentation and knowledge platforms eg Word SharePoint Confluence and diagramming tools for process flows.

Maintain a structured documentation mindset and systems thinking approach to ensure scalability and governance of knowledge assets Incorporate account management and mining techniques to enhance documentation relevance and stakeholder engagement.

Apply benefits management principles to align documentation with organizational value delivery Use knowledge management best practices to organize and maintain knowledge assets effectively Employ project planning skills to manage documentation deliverables and timelines

Roles and Responsibilities

Design and maintain documentation structures that support rolebased knowledge consumption Author and standardize process guides workflows operational playbooks runbooks and governance documentation Translate complex inputs from stakeholders into clear authoritative and reusable documentation.

Define and enforce documentation standards including templates and version control.

Establish and manage documentation governance processes.\

Review and improve existing documentation to remove duplication and outdated content Collaborate with SMEs and technical teams to ensure accuracy and relevance.

Ensure documentation supports onboarding training and operational efficiency.

Apply business process design and mapping techniques to document and improve workflows Integrate account management and mining practices to optimize stakeholder knowledge needs.

Manage benefits realization through effective documentation alignment Implement knowledge management strategies to maintain and scale knowledge assets.

Plan and coordinate documentation projects to meet deadlines and quality standards

Skills

Mandatory Skills : Account Management & Mining, Benefits Management, Project Planning

Other details

Variable Compensation: This position includes a bonus or variable payout component based on individual and organizational performance. Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):

Benefits and Perks:

Comprehensive Medical Plan Covering Medical, Dental, Vision

Short Term and Long-Term Disability Coverage

401(k) Plan with Company match

Life Insurance

Vacation Time, Sick Leave, Paid Holidays

Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer : The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Benefits

Compensation range: $75,000 to $85,000.00 per year

About LTM

LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert