Hotel Receptionist (M/F)

Your missions

Reception and Customer Relations

• Ensure physical and telephone reception of guests.
• Accompany guests throughout their stay and respond to their requests.
• Present hotel services and additional offers (restaurant, spa, etc.).
• Advise guests on local activities and discoveries.
• Record complaints and provide quick and appropriate solutions.
• Build customer loyalty by proposing a new reservation upon departure.

Reservation and Accommodation Management

• Manage reservations: entry, modification, confirmation, and scheduling.
• Check arrival files and prepare welcomes.
• Optimize room occupancy.
• Take reservations for the restaurant.

Administrative and Accounting Management

• Perform invoicing for services.
• Collect payments and monitor deferred payments.
• Perform daily accounting.
• Handle various administrative tasks: mail, email management, postings, and telephone switchboard.
• Ensure liaison with the various departments of the establishment.
• Report any malfunctions to management.

Profile sought

Know-how

• Minimum 2 years of experience in a similar position in the hotel industry.
• Mastery of customer reception and reservation management.
• Fluent English is essential.
• A second foreign language would be a real asset.
• Good mastery of IT tools: Word, Excel, electronic messaging.