Receptionist M/F
Machine translation — original language: French.Show original
- Ensure physical and telephone reception of clients. - Accompany clients throughout their stay and respond to their requests. - Present the hotel services and additional offers (restaurant, spa, etc.). - Advise clients on local activities and discoveries. - Record complaints and provide quick and appropriate solutions. - Build customer loyalty by proposing a new reservation upon departure. - Manage reservations: entry, modification, confirmation, and scheduling. - Check arrival files and prepare welcomes.
- Minimum 2 years of experience in a similar position in hospitality. - Mastery of customer reception and reservation management. - Fluent English is essential. - A second foreign language would be a real asset. - Good mastery of IT tools: Word, Excel, electronic messaging.