CUSTOMER RELATIONS OFFICER

Qualification:

• At least Nitec in Technology for Facility Management, GEC “O” or “N” level, “A” Level or equivalent
• At least 2 years’ relevant working experience

Job Description:

• To man the FRC. The FRC is first point of contact whenever a user seeks for urgent assistance.
• To receive fault reports through the hotline and email, and redirect the fault reports to the relevant maintenance contractor

• To accurately and timely log-in/update fault reports into the MMS (Maintenance Mate System)
• To ensure the completion of the repair or servicing of any outstanding faults and service requests within the KPI

• To receive, process, and follow up events and logistics requests
• To perform other ad-hoc duties required