Operational Excellence Manager (M/F)

The Operational Excellence Manager is responsible for the sustainable optimization of the group's operational performance. They translate the value creation priorities defined at the Group level into concrete, standardized actions deployed in the field. They rely on their Methods & Organization team and operational relays.

They are the guarantor of execution excellence, process efficiency, and the dissemination of standards.

MAIN RESPONSIBILITIES

1. Continuous improvement management:

• Define and deploy the continuous improvement approach on a group-wide scale,
• Identify and prioritize operational optimization levers (quality, productivity, lead times, costs),
• Structure methodologies (Lean, standardization, process simplification),
• Measure and track realized gains.

1. Deployment of operational excellence:

• Design and deploy Group operational standards,
• Simplify, harmonize, and secure key processes,
• Ensure their proper adoption by field teams,
• Guarantee the consistency of practices between countries and entities.

1. Direction of operational transformation projects:

• Lead structuring projects with high field impact,
• Ensure the scoping, deployment, and anchoring of solutions,
• Coordinate stakeholders (operations, support functions, countries),
• Guarantee results in terms of performance and adoption.

1. Management of the methods & organization team:

• Supervise and lead the team in charge of processes and operational excellence,
• Develop skills and structure expertise,
• Deploy a culture of performance and results.

1. Dissemination of best practices & community animation:

• Identify, formalize, and disseminate best practices,
• Structure and animate business communities (processes, quality, operational excellence),
• Foster experience sharing and collective intelligence.

1. Quality and certification management:

• Guarantee the maintenance of ISO certifications (such as ISO 9001 or equivalent),
• Lead internal and external audits,
• Ensure the compliance and robustness of processes.

1. Performance measurement & customer satisfaction:

• Implement operational performance indicators,
• Manage customer satisfaction measurement systems (NPS, surveys, etc.),
• Define and monitor associated improvement plans.

SEARCH PROFILE

• Education: Master's degree (engineering school, business school, or equivalent).

EXPERIENCE

• 8 to 12 years of experience in operations, operational excellence, or consulting.
• Proven experience in team management.
• Solid experience in managing complex and cross-functional projects.

KEY COMPETENCIES

• Mastery of continuous improvement methodologies (Lean, Six Sigma, MRP, etc.).
• Ability to structure and standardize processes on a large scale.
• Management of complex operational projects.
• Strong results orientation and field effectiveness.
• Good knowledge of standards (ISO, ITIL, etc.).

SOFT SKILLS

• Field leadership and ability to engage others.
• Pragmatism and solution orientation.
• Excellent communication skills.
• Ability to work cross-functionally and within complexity.
• High standards and a results-driven culture.

LANGUAGES

• Fluent English is essential.