Operational Excellence Manager M/F
LOXAM is the #1 equipment rental company in Europe and the 5th largest global rental company for construction, green spaces, services, industry, and events. Since its creation in 1967, LOXAM has continuously pursued its development strategy. Today, the LOXAM network consists of more than 1,100 branches located in 29 countries. Constantly conquering new markets, its 11,000 employees face significant challenges every day.
LOXAM RENTAL is the generalist division in France, composed of a network of more than 440 branches distributed across the entire territory, meeting the most varied needs of our customers, whether for demolition and heavy construction equipment, earthmoving, green spaces, transport and handling, lifting, tools, or energy.
In order to strengthen our Prospective & Development team, we are looking for an Operational Excellence Manager M/F based in Puteaux.
The Operational Excellence Manager is responsible for the sustainable optimization of the group's operational performance. They translate the value creation priorities defined at the Group level into concrete, standardized actions deployed in the field. They rely on their Methods & Organization team and operational relays.
They are the guarantor of execution excellence, process efficiency, and the dissemination of standards.
MAIN RESPONSIBILITIES
- Steering continuous improvement:
- Define and deploy the continuous improvement approach at the group scale,
- Identify and prioritize operational optimization levers (quality, productivity, lead times, costs),
- Structure methodologies (Lean, standardization, process simplification),
- Measure and monitor the gains achieved.
- Deployment of operational excellence:
- Design and deploy Group operational standards,
- Simplify, harmonize, and secure key processes,
- Ensure their proper adoption by field teams,
- Guarantee the consistency of practices between countries and entities.
- Direction of operational transformation projects:
- Lead structuring projects with high field impact,
- Ensure the scoping, deployment, and anchoring of solutions,
- Coordinate stakeholders (operations, support functions, countries),
- Guarantee results in terms of performance and adoption.
- Management of the methods & organization team:
- Supervise and lead the team in charge of processes and operational excellence,
- Develop skills and structure expertise,
- Deploy a culture of performance and results.
- Dissemination of best practices & community animation:
- Identify, formalize, and disseminate best practices,
- Structure and animate business communities (processes, quality, operational excellence),
- Foster experience sharing and collective intelligence.
- Steering quality and certifications:
- Guarantee the maintenance of ISO certifications (such as ISO 9001 or equivalent),
- Lead internal and external audits,
- Ensure the compliance and robustness of processes.
- Performance measurement & customer satisfaction:
- Implement operational performance indicators,
- Lead customer satisfaction measurement systems (NPS, surveys…),
- Define and monitor associated improvement plans.
SEARCH PROFILE
- Education: Master's degree (engineering school, business school, or equivalent).
EXPERIENCE
- 8 to 12 years of experience in operations, operational excellence, or consulting.
- Proven experience in team management.
- Solid experience in managing complex and cross-functional projects.
- Experience in a multi-site / multi-country environment.
KEY COMPETENCIES
- Mastery of continuous improvement methodologies (Lean, Six Sigma, MRP, …).
- Ability to structure and standardize processes on a large scale.
- Steering of complex operational projects.
- Strong orientation towards results and field efficiency.
- Good knowledge of standards (ISO, ITIL, …).
SOFT SKILLS
- Field leadership and ability to engage others.
- Pragmatism and solution orientation.
- Excellent communication skills.
- Ability to work cross-functionally and within complexity.
- High standards and a results-driven culture.
LANGUAGES
- Fluent English is essential.
Remuneration according to profile and benefits: Monthly bonus, 13th month, RTT, Profit-sharing + Participation, CSE benefits