Assistant Manager

About the company

The home of good times is made for you: join Campanile!

At Campanile, our greatest strength is our team. Here, we work together in a warm and friendly atmosphere, where everyone is valued for their interpersonal skills and recognized for their expertise. Campanile is the historic midscale brand of Louvre Hotels Group, a major player in global hospitality, and includes more than 400 hotels.

Your tasks

Within a fully renovated hotel consisting of 70 rooms, the Assistant Manager assists the Hotel Manager in their mission of animation, management, administration, and commercialization.

He/she participates in the organization of the hotel and manages the team in compliance with the establishment's policy, while ensuring respect for the customer promise and current regulations. He/she is present on the ground with the teams and customers and is responsible, along with the Manager, for the quality of all services provided.

MAIN RESPONSIBILITIES

• Creates a privileged relationship with customers throughout their stay by constantly listening to them and meeting their expectations to build loyalty
• Handles any complaints by proposing an adequate solution
• Transmits and embodies the brand spirit to the clientele
• Ensures organizational flexibility to provide responses adapted to customer needs
• Is responsible for the Accommodation and Catering offers through the proper implementation of service standards
• Is responsible for the proper alignment of subcontracting contracts with the quality and profitability objectives of their scope
• Knows and is involved in the local environment of the hotel
• Participates in the commercialization of the hotel in the primary zone and regularly stays informed about competitor activities
• Controls the validity and updating of information (description, rates, ...) concerning their hotel on various websites (internal and external)
• Controls the quality of services and offerings through customer feedback
• Jointly develops the hotel's commercial action plan with the Manager and is responsible for its implementation
• Participates in the preparation and monitoring of the hotel budget
• Participates in investment proposals
• Participates in the analysis of results and implements corrective actions if necessary
• Is daily involved in revenue management to optimize REVPAR
• Is responsible for ordering products from listed suppliers and optimizes purchasing management to ensure compliance with established ratios
• Controls daily billing, collections, and activity reports
• Performs inventories in accordance with administrative and financial procedures
• Assists the Manager in administrative and accounting tasks as well as those related to personnel management
• Participates in the management of projects within the hotel (Accommodation, Catering, Animation, …)
• Develops collaborators by bringing them to their best skill level and supporting them in their professional evolution
• Participates in the recruitment and proper integration of new collaborators and their training
• Establishes staff work schedules, ensuring staffing levels are adequate to the activity and in compliance with legislation
• Is responsible for the application of labor law rules
• Transmits and embodies the brand spirit to the teams
• Ensures the safety of property and people
• Ensures compliance with local health and safety regulations
• Ensures the cleanliness of the workplace and food safety by daily respecting HACCP hygiene rules
• Knows and applies the procedures to follow in case of fire evacuation

Requirements

With us, it is first and foremost your personality that matters. If this description sounds like you, come and join us without hesitation!

What we offer

• Experience in the hotel sector is essential: experience in a similar position would be a plus
• Remuneration to be defined according to profile (12 months + variable component)
• Proficiency in English and other linguistic skills according to the needs of the hotel
• Understanding of hotel activities and administration, encompassing budget preparation, forecasting, sales, pricing, revenue optimization, and marketing
• Decision-making ability
• Ability to communicate, both orally and in writing
• Ability to train team members and develop their skills
• Ability to work effectively in a team and sense of initiative
• Organizational skills
• IT skills (word processing, spreadsheets, presentation software, and hotel software)

Other

Additional Information FULL-TIME PERMANENT ON-SITE