SR CUSTOMER SUPPORT ANALYST (QUALITY ASSURANCE)
Do you know LDC? LDC is one of the leading global traders and processors of agricultural products, with a diversified portfolio that covers the entire value chain, from origination to distribution. With activities at the center of agricultural and food production and guided by our strong values, a rich legacy, and a clear vision, we are committed to working for a secure and sustainable future. We help feed and clothe about 500 million people every year, originating, processing, and transporting approximately 81 million tons of products. Structured as a matrix organization of 6 geographic regions and 10 platforms, LDC is active in more than 100 countries and employs about 18,000 people worldwide. We are guided by values that direct all audiences in our work. Ethics and integrity are part of all business relationships, as are humility, commitment, and diversity.
We are looking for a professional to be the main technical interface between LDC Sucos and its national and international customers, who will be responsible for handling demands related to products, specifications, technical documentation, complaints, audits, and visits, ensuring excellence in service and customer satisfaction. Activities: Act as the main technical interface between customers and LDC for matters related to quality, food safety, specifications, and market requirements. Conduct technical customer demands, including visits, audits, questionnaires, specifications, certificates, reports, and other documentation. Conduct the handling of customer complaints, following up on investigations, root cause analysis, and action plans with the responsible areas. Work in partnership with the Commercial, Quality, Production, Logistics, Planning, and P&D areas to meet the needs of customers and the market. Monitor customer service and satisfaction indicators, contributing to the continuous improvement of processes and the customer experience.
Completed Higher Education. Advanced English. Intermediate/advanced Excel and experience with analysis of indicators and KPIs. Experience in the areas: Quality Assurance, Quality Control, Food Safety, Regulatory Affairs, or Technical Customer Service. Knowledge of quality and food safety management systems (HACCP, GMP, SQF, FSSC 22000, or similar). Experience with customer complaint management, technical specifications, and quality documentation.
Availability to reside in Bebedouro/SP.
Diversity, Inclusion, and Equity Diversity is part of our DNA. LDC always seeks to create a diverse and inclusive work environment where all people can thrive. We respect and value talents of all genders, ages, races, ethnicities, sexualities, religions, and disabilities. Diversity is one of our values! This opportunity is also intended for people with disabilities (PcD).
Sustainability Sustainable value is at the center of our purpose as a company. We are passionate about creating fair and sustainable value, both for our businesses and for other stakeholders in the value chain: our people, our business partners, the communities, and the environment around us.