Customer Service Rep

Location: Orchid, Lagos

Employment Type: Full-time

Industry: FinTech

Salary: ₦200,000 monthly

Apply Here: https://loudinsight.com/job/6aa80a8a26cb0494ee62faf0

About the Role

We are looking for a customer-focused Customer Service Representative to support customers, respond to enquiries, resolve issues, and ensure a smooth customer experience. The ideal candidate should have strong communication skills and be comfortable working in a fast-paced FinTech environment.

Key Responsibilities

Respond to customer enquiries through phone, email, chat, and other support channels. Assist customers with account, transaction, and service-related concerns. Investigate and resolve customer complaints promptly. Escalate complex or unresolved issues to the appropriate team. Maintain accurate records of customer interactions and resolutions. Follow up with customers to ensure issues are properly resolved. Provide clear information about products, services, and processes. Identify recurring customer issues and share feedback to improve service delivery.

Requirements

Previous experience in customer service, client support, or a related role is an advantage. Excellent verbal and written communication skills. Strong problem-solving and listening abilities. Customer-focused attitude with patience and professionalism. Good computer skills and ability to learn new digital tools. Ability to work effectively in a fast-paced environment. Candidates should be available to work onsite in Orchid, Lagos.

Apply Here: https://loudinsight.com/job/6aa80a8a26cb0494ee62faf0

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