Logistics Analyst

Responsibilities:

Logistics Operations Management: Monitor daily order fulfilment and shipment activities across the marketplace.  Track delivery performance and ensure timely resolution of logistics-related issues. Coordinate with third-party logistics providers to ensure service level expectations are met. Escalate and follow up on delayed, failed, or exceptional deliveries. Maintain accurate logistics records, documentation, and operational trackers. 

Data Analysis & Reporting:

Analyse logistics performance data and identify trends, bottlenecks, and improvement opportunities.  Prepare weekly and monthly logistics performance reports. Track key operational metrics including delivery success rate, fulfilment timelines, return rates, and order accuracy. Develop dashboards and reporting frameworks for logistics performance monitoring. Provide recommendations for operational efficiency improvements. 

Designer, Customer, and Logistics Partners Management:

Source and recommend reliable logistics service providers. Support the onboarding and management of logistics service providers. Monitor partner performance against agreed service levels. Assist in conducting periodic logistics partner reviews. Ensure logistics partners comply with operational requirements and policies. 

Process Improvement:

Identify inefficiencies within logistics workflows and recommend solutions.  Collaborate with Technology and Operations teams to improve logistics systems and processes. Support the implementation of new logistics initiatives and operational projects. Contribute to continuous improvement efforts across the supply chain and fulfilment process. 

Customer Experience Support:

Work closely with the Customer Experience team on logistics-related escalations.  Investigate delivery complaints and provide root-cause analysis. Ensure logistics issues are tracked, resolved, and communicated effectively to stakeholders. Support initiatives aimed at improving customer satisfaction and delivery experience. 

Requirements: Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Operations Management, or a related field.  3-4 years of experience in logistics, supply chain, fulfillment, operations, or related data analysis roles. Experience working with e-commerce, marketplace, retail, or logistics organisations is required. Strong Microsoft Excel and Google Sheets skills. Experience creating reports, dashboards, and performance trackers. Ability to analyse operational data and identify trends. Familiarity with logistics, fulfilment, and inventory processes. Experience using logistics or ERP systems is an advantage.