Export Manager

Export Account Manager - International Distribution

The Role

An established international business is looking to recruit an experienced Export Manager to lead its Export Customer Services function, overseeing international order fulfilment, shipping and customer service across European and global markets.

The successful candidate will manage a dedicated team, work closely with a German 3PL partner and internal warehouse operations, and drive improvements across delivery performance, export compliance and the overall customer experience.

Key responsibilities

• Leading, coaching and developing the Export Customer Services team
• Overseeing international customer orders from initial receipt through to delivery and invoicing
• Managing complex export shipments across EU and rest-of-world markets
• Ensuring accuracy across commercial invoices, customs documentation and international shipping requirements
• Applying Incoterms and coordinating with freight providers, customs brokers and international customers
• Managing outbound freight relationships and monitoring carrier performance
• Working closely with a German 3PL partner and internal warehouse teams to ensure efficient order fulfilment
• Improving export lead times, service levels and overall operational performance
• Supporting new business tenders and customer proposals with export and fulfilment expertise
• Identifying opportunities to improve processes, systems and customer communication

Key experience

• Proven experience as an Export Manager, Export Customer Services Manager, International Logistics Manager or similar
• Strong background in international order fulfilment, export operations or customer services
• Excellent working knowledge of Incoterms, customs clearance and international shipping procedures
• Experience managing export documentation, including commercial invoices and shipping paperwork
• Previous experience leading and developing a customer service or operational team
• Experience working with international freight providers, 3PL partners and warehouse operations
• Strong understanding of European and international export requirements
• Experience managing complex customer requirements and resolving international shipping issues
• Strong systems knowledge, ideally including ERP platforms such as Microsoft Dynamics 365 Business Central
• Experience within medical devices, healthcare or another regulated industry would be advantageous

This Export Manager opportunity would suit an experienced international logistics professional who combines strong export knowledge with people management experience and a customer-focused approach.

The role offers the opportunity to take ownership of an established export function, improve international service performance and work closely with operational partners across the UK and Europe.