IT Help Desk

Job Description

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to queries either in person or over the phone.

Train computer users.

Maintain daily performance of computer systems.

Respond to email messages for customers seeking help.

Ask questions to determine nature of problem.

Walk customer through problem-solving process.

Install, modify, and repair computer hardware and software.

Run diagnostic programs to resolve problems.

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Install computer peripherals for users.

Follow up with customers to ensure issue has been resolved.

Gain feedback from customers about computer usage.

Run reports to determine malfunctions that continue to occur.

Job Requirements:

Previous working experience as an IT Help Desk Technician for (1-3) years

BA in IT, Computer Science, or a similar relevant field

Very good Knowledge of computer and mobile software systems, including databases, office applications, and operating systems.

A + Certificate.

N + Certificate.

Max age is 30 years .

V. Good English Language