Floating Receptionist - Reservation Agent (M/F)
Loisium Hôtel & Spa en Champagne A flagship entity already established in Austria, LOISIUM is now present in France in the heart of its mythical Champagne region (Mutigny 51) At the LOISIUM Hôtel & Spa Champagne, there are 101 rooms and suites exquisitely decorated by renowned French designers where every detail is a tribute to nature. The hotel features a 1000m² spa, 4 modular seminar rooms, a restaurant as well as a bar: LOISIUM offers the possibility to live a unique experience and to dive into the pleasure of the French art de vivre.
We are looking for LOISIUM offers a position of Floating Receptionist - Reservation Agent (F/M) in CDI to complete its team.
Your main missions
- Reservation management:
Taking reservations: Manage incoming calls and emails to take reservations, ensuring an understanding of client needs (room type, dates, particular preferences).
Checking availability: Ensure the follow-up of room availability and optimize reservation schedules.
Modifying reservations: Perform reservation modifications (date changes, cancellations) according to client requests.
Updating reservation systems: Ensure that all information is correctly recorded and updated in the management system.
- Client welcome and reception:
Welcoming clients upon arrival: Welcome clients upon their arrival, register their arrival, assign rooms and provide information on hotel services.
Managing departures: Ensure smooth client departures by checking client accounts and processing payments.
Responding to client requests: Provide information on hotel services, answer inquiries and resolve any potential issues.
- Call and email management:
Processing requests by telephone and email: Respond to information requests, take reservations or perform follow-ups according to client needs.
Booking extras: Take charge of booking additional services such as transfers or sightseeing tours and other concierge requests.
- Coordination with other departments:
Communication with other services: Work in close collaboration with the housekeeping service to ensure room availability, the technical service to report any anomaly and the catering service to manage special requests.
Follow-up of special requests: Ensure that specific client requests (baby cot, room near elevators, etc.) are taken into account and properly handled.
- Payment management:
Recording payments: Manage the collection of payments upon client arrival and departure, manage security deposits.
Closing accounts: Verify and close client accounts at the end of the stay and provide detailed invoices.
- Follow-up of reservations and client requests:
Follow-up of pending reservations: Manage waitlisted reservations and propose alternatives to clients if necessary.
Overbooking management: In case of overbooking, manage alternative solutions (reservation modification, searching for external solutions).
- Use of management tools:
Mastery of Opera Cloud tools and online reservation platforms (Booking.com, Expedia, etc.) to manage reservations and optimize the hotel's occupancy rate.
- After-sales service:
Complaint management: Respond to client concerns during their stay, resolve problems efficiently and courteously.
Satisfaction follow-up: Perform follow-up calls after client departure to gather feedback on their experience and manage any dissatisfaction.
Profile sought: Experience and training: Experience: Initial experience in a similar position at reception. Motivated beginners eager to learn are also welcome.
Training: Minimum Bac+2 in hospitality, tourism, or management (type BTS Hôtellerie-Restauration, DUT, or other equivalent training).
Technical skills: Mastery of IT tools: Good knowledge of OPERA CLOUD, online reservation platforms (Booking, Expedia, etc.), and office tools (Word, Excel).
Languages: Mastery of English is indispensable, and another foreign language (Spanish, German, etc.) would be a plus.
Human qualities: Customer service mindset: You are attentive to clients, reactive and able to anticipate their needs to offer them a positive experience.
Communication: Excellent communication skills, both oral and written, and the ability to interact with international clients.
Adaptability and versatility: You are able to manage several tasks at once and adapt to different roles depending on the hotel's needs (reception, reservations, call management, etc.).
Dynamism and reactivity: You work effectively in a dynamic environment, managing unforeseen events with calm and efficiency.
Punctuality and rigor: You are organized, reliable and able to respect staggered schedules, including weekends and public holidays, depending on the establishment's needs.
Attitudes and motivation: Sense of organization: You are methodical and able to manage priorities, guaranteeing the smoothness of reception operations.
Proactivity: You are able to resolve unforeseen situations quickly and professionally.
Team spirit: You enjoy working in collaboration with other hotel services to guarantee an optimal client experience.
You are punctual, reliable and able to work staggered hours (evenings, weekends and public holidays). If you think you are our rare gem, continue reading ⤵
We attach great importance to the well-being of our employees. That is why we offer:
Two consecutive rest days
A high salary scale
13th month bonus
Fuel bonus between €30 and €50 net
Preferential rates: for your friends and family in all LOISIUM hotels around the world
A staff restaurant
Laundry allowance
Advantageous mutual insurance and contingency plan
Staff parking
Changing rooms and showers
A time clock
Access to our CSE which will allow you to enjoy the maximum
We reward employees of the month
Referral bonus up to €500 gross
Partnership with Action Logement and Club Prévention
Join us in 3 steps!
📞 1st telephone exchange with the HR office
💭 Physical or Video interview with operational manager and HR
👉 Decision making