Executive Host - Customer Service

About the company

Join Logrand Entertainment Group and develop your talent with us!

Your tasks

Job Objective Manage and develop a client portfolio through commercial strategies, personalized attention, and loyalty actions, with the aim of attracting new players, increasing their visit frequency, strengthening their loyalty, and contributing to the achievement of the business's sales and profitability goals

Main Responsibilities Provide personalized attention and follow up with clients to maintain and increase their visit frequency

Manage and keep the client portfolio updated using CRM tools

Analyze player profitability and profiles to generate reports and facilitate decision-making

Identify potential clients and implement strategies to attract, reactivate, and retain players

Manage courtesies, promotions, and commercial follow-up actions with clients

Coordinate events for clients in conjunction with the Marketing area

Develop initiatives that contribute to the growth and profitability of the assigned portfolio

Requirements

Experience: 3 years or more in sales, customer service, communication, public relations, CRM, or marketing

English: basic level

Competencies: customer orientation, effective communication, empathy, organization, commercial focus, and results orientation

What are we looking for? A person with skills to build lasting commercial relationships, identify business opportunities, and offer a quality service experience, with initiative to achieve objectives and strengthen our clients' loyalty

-Requirements- Minimum education: Upper secondary education - Bachillerato General 1 year of experience Age: between 25 and 35 years old Keywords: anfitrion, host, hostess, care, costumer, cliente