order desk agent
Education:
Bachelor's degree. or equivalent experience.
Work setting:
Business. Private company, corporation or industry.
Tasks:
- Produce informational materials to increase awareness of services available.
- Answer written and oral inquiries.
- Assist in the preparation of brochures, reports, newsletters and other material.
- Gather, research and prepare communications material.
- Address customers' complaints or concerns.
- Answer inquiries and provide information to customers.
- Arrange for billing for services.
- Arrange for refunds and credits.
- Explain the type and cost of services offered.
- Issue receipts and other forms.
- Maintain records and statistics.
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services..
- Order office supplies and maintain inventory.
- Perform general office duties.
- Receive and log complaints.
- Receive payments.
- Explain procedures, risks and benefits to clients.
- Maintain and manage digital database.
- Answer clients' inquiries and provide information.
- Consult with clients after sale to provide ongoing support.
Computer and technology knowledge:
- Internet.
- MS Excel.
- MS Outlook.
- MS Windows.
- MS Word.
- MS PowerPoint.
- MS Office.
- Quick Books.
- Social Media.
- Spreadsheet.
- Electronic mail.
Security and safety:
Criminal record check.
Work conditions and physical capabilities:
- Attention to detail.
- Fast-paced environment.
- Bending, crouching, kneeling.
- Repetitive tasks.
- Walking.
Personal suitability:
- Punctuality.
- Client focus.
- Efficient interpersonal skills.
- Excellent oral communication.
- Excellent written communication.
- Flexibility.
- Organized.
- Reliability.
- Team player.
- Initiative.
- Judgement.
- Ability to multitask.
- Dependability.
- Honesty.
- Quick learner.
Screening questions:
- Do you have experience working in this field?.
- Do you meet the language requirements listed in the job posting for the position (English or French)?.
Experience:
1 year to less than 2 years.
Employment terms options:
- Morning.
- Day.
Other benefits:
- Free parking available.
- Learning/training paid by employer.
- On-site amenities.
- Team building opportunities.
- Parking available.
- Variable or compressed work week.