Arrears Advisor

About the company

We're working with a client in Epsom who is looking for a compassionate and approachable person to join their Customer Outcomes team. In this role, you'll support customers who may be facing financial difficulties, helping them explore solutions and regain confidence in their situation.

Your tasks

If you enjoy building rapport, listening without judgement and helping people find a way forward, this role offers the opportunity to do meaningful work in a supportive environment, free from scripted conversations and unnecessary pressure.

• Speaking with customers who may be experiencing temporary or ongoing financial difficulty.
• Taking time to listen, understand their situation and provide supportive guidance.
• Creating realistic and affordable repayment plans tailored to each customer and their needs.
• Ensuring all interactions meet regulatory expectations, with a strong focus on fairness and support for vulnerable customers.
• Maintaining accurate records and following clear processes and compliance standards.

Requirements

• Experience in arrears, collections or financial services.
• Confidence handling sensitive conversations with empathy and care.
• Strong attention to detail and good organisational skills.
• Comfortable using IT systems and willing to learn new tools
• Interest in developing knowledge of financial regulations (full training provided).

What we offer

• Competitive Salary
• Be part of a supportive, people-focused environment.
• Use your skills to genuinely help customers every day.
• Benefit from ongoing training and development opportunities.
• Hybrid working offered after the initial induction period, plus access to onsite facilities, parking and company events.

Refer a friend and earn a retail voucher worth up to £500!

Other

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

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