Channel Management Specialist (Shopee)

About the company

Lixibox is a beauty and lifestyle e-commerce platform in Vietnam, built around the vision of “Bringing affordable luxury to the urban population". We aim to make quality beauty and personal care products more accessible by offering carefully curated products from trusted international brands. Our portfolio includes skincare, makeup, beauty devices, personal care products, and wellness essentials, featuring brands such as Halio and Chacott. Through continuous innovation and a customer-centric approach, Lixibox strives to deliver a convenient, personalized, and inspiring shopping experience.

Your tasks

• Partner directly with Shopee KAMs and category teams to lead regular business reviews and align on joint business plans, sales targets, and promotion calendars.
• Negotiate and secure campaign slots, mega-sale participation (including 9.9, 10.10, 11.11, and 12.12), vouchers, co-funding, and on-site banners.
• Manage day-to-day store operations, including product listings, pricing, stock synchronization, content, images, and store decoration.
• Plan and execute platform promotions, flash sales, bundle deals, shop vouchers, add-on deals, and livestream sessions.
• Run and optimize Shopee Ads (Search, Discovery, Shop Ads) to consistently meet target budget and ROAS metrics.
• Maintain store health standards by managing shop ratings, chat response rates, on-time shipments, late shipments, cancellation rates, and penalty points.
• Analyze sales performance and conversion funnel metrics (traffic, CTR, conversion rate, AOV) via Shopee Seller Centre and Business Insights to identify growth opportunities.
• Build performance dashboards, regular sales reports, and demand forecasts for management to assist supply chain inventory planning.
• Coordinate with internal teams (supply chain, warehouse, marketing, finance, and customer service) to ensure seamless operational alignment and stock readiness.
• Monitor competitor pricing, promotional tactics, and product assortments on Shopee.
• Escalate and resolve platform issues quickly, including listing violations, account penalties, payment, or logistics problems.

Requirements

• Education: Bachelor's Degree in E-Commerce, Business Administration, or related field
• Experience: 2 - 3 years of experience managing e-commerce store operations.
• Skill & Knowledge:
• Hands-on experience operating Shopee Seller Centre and running Shopee Ads to hit ROAS targets.
• Proven skills in KAM relationship management, negotiation, and promotion planning.
• Hands-on Shopee Store Operation (Pricing, procducts,...)
• Strong analytical background in e-commerce funnel metrics and performance reporting.
• Fluency in both Vietnamese and English.
• Prior experience in the E-commerce or Digital Commerce industry.

Skills: Operations Management, E-Commerce Operations, E-commerce, Key Account Management, E-Commerce Products

What we offer

• Competitive salary packages (Monthly Salary + Annual Performance Bonus)
• 100% Gross Salary for Social insurance and Premium Health care Insurance PVI, Annual Health Check-up
• 12 Annual Leave and 1 WFH per Month
• Monthly parking allowance
• Office Perks: Laptop, Home Cooked Lunch, Tea & Coffee Bar, Snacks
• Internal Activities: YEP, Company Trip, Team Building, Internal Training, Wellness & Sport Club,....
• Employee Discount Code (Up to 50%).
• Annual Performance Review (Q2 & Q4)

How to apply

Recruitment Process

• Phone screen
• F2F interview (Google Meet, 30 min)
• Panel interview (Google Meet, 30 min)
• Offer

Other

Office & Working Hour

• Office: Street No.10 (Sala Town), An Khanh Ward, HCMC
• Working Hour: Monday - Friday, 9am - 6pm