CUSTOMER RELATIONS OFFICER

To man the FRC. The FRC is first point of contact whenever a user seeks for urgent assistance.

• To receive fault reports through the hotline and email, and redirect the fault reports to the relevant maintenance contractor
• To accurately and timely log-in/update fault reports into the MMS (Maintenance Mate System)

• To ensure the completion of the repair or servicing of any outstanding faults and service requests within the KPI
• To receive, process, and follow up events and logistics requests

• To perform other ad-hoc duties required