ServiceNow Solution Architect
Must-have:SAPLead
Your tasks
We are looking for an experienced ServiceNow Solution Architect with strong expertise in Customer Service Management (CSM) to lead end-to-end solution design, architecture, and implementation.
Requirements
Key Responsibilities & Requirements
- 8+ years of ServiceNow implementation experience, including 3 full-lifecycle CSM implementations as a Solution Architect.
- Strong expertise in ServiceNow CSM, Case Management, Flow Designer, Integration Hub, and SLA/OLA configuration.
- Design scalable workflows, case types, playbooks, and data models.
- Define integrations with ERP, SAP, procurement, contract management, SSO, email, and SharePoint platforms.
- Experience with SLA calculations, event-driven integrations, error handling, and retry mechanisms.
- Lead requirement gathering, solution architecture, SIT/UAT, and deployment activities.
- Strong client-facing communication and stakeholder management skills.
Mandatory Certification
- ServiceNow Certified System Administrator (CSA).
Good to Have
- ServiceNow CIS-CSM certification.
- Experience with CLM platforms such as RubiCon.
- Exposure to Telecom, Shared Services, or GBS/BPO environments.
- Experience handling architecture governance and commercial discussions.