1st Line IT Support (Junior)

For our client – an IT company with over 15 years of market experience, specializing in the design, auditing, improvement, integration, and security of networks and systems – we are looking for people to join the 1st line IT support team. Our client supports organizations in building a competitive advantage through digital transformation and by ensuring secure and reliable IT systems and solutions. We are looking for people who already have their first experience in customer service, preferably in a helpdesk department, and would like to develop in the IT industry under the wings of experienced mentors. What can you expect? salary in the range of 5500–8000 PLN gross based on an employment contract, private medical care in Luxmed, subsidies for a FitProfit card, work in a team that carries out its tasks with energy and passion, without forgetting to create a cohesive team with an unconventional sense of humor, opportunities for development through support and mentoring from the team coordinator and other experienced colleagues, internal and external training, and increasingly ambitious and complex tasks, a friendly, informal atmosphere among people who like each other and enjoy spending time together even after work 🙂

Daily tasks

• ongoing support for end users, both remotely and at the client's site,
• configuration of workstations, network devices, software, and printers,
• building, configuring, and maintaining computer networks,
• installation and configuration of software, including specialized software,
• documentation of activities carried out as part of ticket fulfillment,
• quoting software and IT hardware according to client requirements,
• contact with external service partners.

Requirements

you value honesty and transparency (you can communicate honestly and openly, accept and give feedback, speak openly about difficult topics, you are not afraid to ask questions or admit that you do not know something), you are proactive (you take responsibility for assigned tasks, always try to find the best solution for a given problem, look for answers in various sources, you are independent and able to think outside the box), you are professional (you are not late, you meet deadlines and promises, you are oriented towards the client and their needs, and you have high personal culture), you believe that partnership and cooperation are the keys to success (you support others and share knowledge, you have a positive attitude towards your work, surroundings, and duties, you can play for the common goal, you respect others), continuous development is very important to you (you are eager to acquire new knowledge, improve your qualifications, and seek and absorb new information), as well as: you have a minimum of 6 months of experience in an IT Helpdesk position or similar, related to customer service and solving their problems with IT hardware and application software, you know computer construction in terms of service and upgrades, you have knowledge of LAN, WAN, WLAN network construction, you know Windows 8/8.1/10/11, MS Office, and the Microsoft 365 platform at a level that allows for diagnostics, you can read technical documentation in English, you know English communicatively in speech and writing (most clients are from Poland, however, foreign clients are also served), you hold a category B driver's license and have experience driving a vehicle, you are open to business trips, you like contact with people (telephone, email, and in person), you can analyze a problem and ask the right questions, you handle time pressure, stress, and prioritization well, you are flexible, able to find your way in different situations and in communication with different people, … that is exactly who we are looking for!

Nice to have, but not essential experience with the Linux operating system, knowledge of Windows Server and Active Directory, experience in MacOS support, ability to configure network devices, including routers and switches, and manage VLANs, knowledge of mobile devices, knowledge of antivirus solutions and firewalls.

Must have: Helpdesk IT, LAN, WAN, WLAN, Windows, MS Office, Microsoft 365, Technical documentation, Category B driver's license, Problem analysis

Nice to have: Linux, Windows Server, Active Directory, MacOS, Network device configuration, VLAN, Mobile devices, Antivirus, Firewall