Customer Support Specialist - Hospitality (Salesforce / Zendesk / Reservations)

About the company

Description Important company in the tourism sector is looking for a Customer Support Specialist with experience in customer service, account follow-up, and knowledge of the hotel reservations area. We are looking for a specialist profile, proactive, and with technological skills.

Your tasks

Customer service and support (hotels) via telephone, tickets, and email. Management and resolution of inquiries, requests, and incidents. Follow-up with assigned accounts and customers. Information management in CRM (Salesforce). Reading and interpretation of tickets in XML format. Monitoring of BackOffice area tasks. Learning and application of operating manuals. Operational support and constant communication with the team.

Requirements

Bachelor's degree in Tourism, Hospitality, or related field. Experience in hotel reservations and use of Channel Manager. Experience with Salesforce, Zendesk, or other CRM / ticketing systems. Verifiable experience in customer service (B2B or B2C) and account follow-up. Desirable: reading XML files. Ease of learning new platforms, proactivity, and results orientation.

What we offer

Salary: $24,500 gross monthly. Statutory benefits. Initial training of 3 months. Schedule: Monday to Thursday from 8:00 to 16:30 h, Friday from 8:00 to 15:00 h, and Saturday from 8:00 to 13:30 h. Location: Cancún, Quintana Roo. Modality: On-site.-Requirements- Minimum education: Higher education - Bachelor's degree 2 years of experience Languages: English Age: between 22 and 40 years old Knowledge: Telephone service, Crm, English, Reservations, Salesforce, Follow-up, Customer support, Xml, Zendesk, Resolution, Customer service, Inquiry Keywords: apoyo, support, soporte, especialista