BELLMAN
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Guest Arrival Services
- Welcome guests in a professional and friendly manner.
- Assist guests with luggage during arrival and departure.
- Escort guests to assigned rooms when required.
- Introduce room features, hotel facilities and services to guests.
- Assist guests with transportation arrangements and taxi bookings.
Guest Departure Services
- Assist guests with luggage collection and transportation upon check-out.
- Coordinate with Front Office to ensure smooth departures.
- Assist guests with vehicle arrangements and luggage loading.
Guest Assistance
- Deliver guest messages, parcels, letters and amenities.
- Respond promptly to guest requests and enquiries.
- Provide directions and information regarding hotel facilities and local attractions.
Lobby Operations
- Maintain cleanliness and tidiness of the lobby entrance area.
- Assist with crowd control and traffic flow at the hotel driveway.
- Monitor guest arrival and departure activities.
Safety & Security
- Report suspicious activities, security concerns, accidents or incidents immediately.
- Safeguard guest belongings entrusted to the hotel.
- Follow hotel emergency and evacuation procedures.
Administrative Duties
- Maintain proper records of luggage storage and guest item deliveries.
- Assist with newspaper distribution where required.
- Attend departmental briefings and training sessions.
Other Duties
- Perform other duties assigned by the Front Office Manager or Management.