front desk agent
Job Summary Lincoln Inn Fredericton is seeking a friendly, organized, and proactive Front Desk Agent to join our team. In this vital role, you will be the first point of contact for our customers and visitors, ensuring a smooth and welcoming experience. Your enthusiasm and attention to detail will help uphold our reputation for outstanding service while managing administrative tasks efficiently.
Duties and Responsibilities
- Greet guests with smile and answer their questions as required.
- Check in/check out guests in a friendly and professional manner ensuring accuracy of all information/billing
- Compute bills and collect payments from guests
- Observe and report any security or other issues to the Manager
- Count and verify cash, shift activity, keys and gift certificates
- Clean and tidy front desk area and lobby
- Clean Breakfast room
- Set up breakfast room supplies for next day
- Consistent, professional and positive attitude and actions when communicating with guests and associates
- Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures
Work conditions and physical capabilities
- should be able to work in a Fast-paced environment
- Work under pressure
- Give Attention to detail
- Combination of sitting, standing and walking
- Must be available on required evenings (minimum 4 days a week)
Required skills and abilities
- High school graduate or equivalent
- previous customer service experience (hotel experience preferred)
- Excellent written and verbal communication
- Bilingual (preferred not necessary)
- Available to work any day of the week including weekends, holidays and evening shifts.
- Strong computer skills
- Reliable
- Hours of work will be from 7pm to 11pm-minimum 4 shifts a week
Join us to be the friendly face that keeps our operations running smoothly! Your enthusiasm for delivering excellent customer service combined with your organizational skills will make a real difference in our team?s success. *We appreciate all the applications for the position however candidates that are currently in New Brunswick and are legally eligible to work in Canada will be considered.*
Pay: From $16.00 per hour
Benefits:
- Casual dress
- Flexible schedule
- On-site parking
Work Location: In person