Customer Service Executive (Indoor Sales)

• Handle customer enquiries and prepare quotations based on customer requirements.
• Process sales orders, purchase requisitions, invoices, and delivery arrangements accurately using the ERP system.
• Monitor order status and coordinate with customers, suppliers, logistics, and internal departments to ensure timely delivery.
• Build and maintain strong customer relationships through responsive and professional service.
• Resolve customer enquiries and complaints, ensuring issues are addressed promptly and effectively.
• Source products, obtain supplier quotations, and support procurement activities to meet customer and project requirements.
• Maintain accurate sales and order documentation, ensuring compliance with company procedures.
• Be willing to adopt and leverage AI tools and digital technologies to improve work efficiency, productivity, and customer service processes.
• Demonstrate a continuous learning mindset by keeping up to date with new technologies, including AI applications relevant to the role.
• Support continuous process improvements and perform other duties as assigned by Management.

Highlights and Benefits

• Generous compensation package to include performance bonus twice ayear, quarterly incentive schemes and annual profit sharing
• Medical benefits include clinical, specialist, TCM and dental.
• Relevant training and invaluable experience. This is a unique opportunity to expand your career and enhance your resume. Paid relevant training is provided to employees to ensure full success.
• Free parking
• Work for a company that cares about you. We would not be successful without our valued employees which is why we invest in our employees’ personal well-being and professional growth.

Required Skills & Experiences

• Diploma or Bachelor's Degree in any discipline. Candidates with qualifications in Electrical Engineering, Electronic Engineering, Mechatronics Engineering, or other related engineering fields will have an added advantage.
• Proficient in Microsoft Office applications, particularly Microsoft Excel (including VLOOKUP, PivotTables, and formulas).
• Experience with ERP systems is preferred. Familiarity with digital platforms such as HubSpot, Salesforce, online chat systems, or e-commerce platforms will be an advantage.
• Strong negotiation and coordination skills.
• Excellent communication and interpersonal skills.
• Good analytical, problem-solving, and decision-making abilities.
• Willing to learn and adopt AI tools and digital technologies to improve work efficiency and customer service processes.
• Positive attitude, proactive, customer-oriented, and able to work independently as well as in a team.
• Ability to work and thrive under pressure in fast-paced environment while being able to multi-task