Do you want to help lead and develop a team that creates excellent customer experiences?

Do you want to help lead and develop a team that creates excellent customer experiences in an international financial company, where performance, quality, and development go hand in hand?

Do you thrive in a role where you combine leadership, sales, and collections with close collaboration across departments? Then this position could be the next step in your career.

The company is a private, international credit institution headquartered in Malta, operating under and complying with the EU's banking regulatory framework and is licensed by the Malta Financial Services Authority (MFSA). The company offers products within both cards/stored values and microloans across several European markets. The headquarters is located in a place with over 300 sunny days a year, where around 250 employees from 16 different nationalities work in departments such as finance, debt management, operations, HR, sales, IT, and payments.

As a Team Leader, you will become part of a growing loan market, where you will be responsible for leading the Danish Sales & Collections team of under 10 agents. You will become an important part of a multinational environment, where you can both develop your leadership skills and experience everything Malta has to offer.

What does a Team Leader for Sales & Collections do? In this role, you will be responsible for leading, coaching, and developing your team with a focus on performance, quality, and customer experience. You will drive sales results, customer onboarding, and document verification in accordance with company policies, and you will own key KPIs such as conversion rates, default rates, and collections results.

You will monitor daily activities, targets, and deadlines across both sales and collections, and you will collaborate closely with other departments to ensure transparent and efficient processes, while also ensuring compliance with the company's ethical guidelines and compliance standards.

Contribute to the team and development As a Team Leader, you will have the opportunity to support the development of collections strategies and ensure a fair and customer-oriented approach in everything the team does. You will become part of a culture where there is a focus on growth, collaboration, and continuous process improvement – and where your experience as a leader can make a real difference.

Your responsibilities:

• Lead, coach, and develop the Danish Sales & Collections team with a focus on performance, quality, and customer experience
• Drive sales results, customer onboarding, and document verification in accordance with company policies and procedures
• Own key KPIs for sales and collections, including conversion rates, default rates, contact quality, and collections results
• Support the development and execution of collections strategies with a focus on fair and customer-oriented treatment
• Monitor daily activities, targets, and deadlines across sales and collections, and act when results need to be improved
• Collaborate closely with other departments to ensure transparent and efficient cooperation
• Ensure compliance with the company's ethical guidelines, compliance standards, and related policies

Your qualifications:

• Previous leadership experience, preferably within sales, collections, customer service, financial services, or a performance-driven environment
• Fluent English; knowledge of Danish is a clear advantage, but not a requirement
• Ability to motivate, coach, and lead a small team across sales and collections
• Commercial approach with an understanding of KPIs, targets, and performance follow-up
• Customer-oriented approach with the confidence to handle sensitive customer situations professionally
• Good computer skills, including Microsoft Office; experience with customer databases is an advantage
• Detail-oriented, proactive, and with high work standards
• Desire to learn, improve processes, and grow together with the Danish market

Salary and benefits:

• Annual salary of 35-40,000 Euro / Gross plus 10% bonus
• Close cross-functional collaboration without professional barriers – there are many opportunities both within and outside your current role
• Good coffee and weekly Friday beers
• Great focus on growth, development, and celebrating successes
• An inclusive, multicultural, and diverse work environment with many nationalities represented
• Working from the headquarters in Malta, where around 250 employees from 16 nationalities are gathered

What do you get out of moving?

Moving to Malta to work with customer support can be a fantastic career opportunity with both professional and lifestyle benefits. Here are some of the most important reasons to consider it:

Career benefits

• International opportunities – Malta is a global hub for the finance, tech, and iGaming industries, providing access to a wide network of companies and career opportunities
• Leadership experience in a growing market – an important part of the financial world, where experience can open doors to future roles in finance, compliance, and customer service
• Development of valuable skills – you build competencies in coaching, performance management, and problem-solving, which are in demand in the labor market
• Opportunity for career growth – there is a focus on internal development, so you can advance in your role

Life in Malta

• Mediterranean lifestyle – Malta offers a relaxed lifestyle with beautiful beaches, historic towns, and a vibrant expat community.
• English as a working language – English is one of the official languages in Malta, making it easy to integrate both socially and professionally.
• Low crime and good security – Malta has one of the lowest crime rates in Europe, making it a safe place to live.
• Cost of living – The cost of living is generally lower than in many other European countries, especially when it comes to housing and groceries.

Tax in Malta

• Attractive tax conditions – Malta has a favorable tax policy for expats, where income tax can be as low as 15% for certain professional groups.
• No property tax – There is no annual property tax, which can be an advantage for those who wish to invest in housing.
• Low corporate tax – If you later wish to start your own business, Malta has one of the most competitive tax schemes in the EU.

The climate in Malta

• Sunny year-round – Malta has over 300 sunny days a year, making it one of the sunniest places in Europe.
• Mild winters – Even in January, the temperature rarely falls below 10°C, meaning you can enjoy outdoor life year-round.
• Warm summers – Summer can be warm with temperatures up to 35°C, but the fresh sea breeze makes it pleasant.

Working in Malta gives you not only an exciting career path but also a fantastic lifestyle in a sunny and dynamic environment. Does this sound like something for you?

Contact me at Rene@jobhuntworldwide.com

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