Senior Director, Enterprise Data and Governance

As Senior Director, Enterprise Data and Governance, you will work in direct partnership with our various headquarters business units and will be the person responsible for the optimal modeling and urbanization of our data flows. Acting as a true liaison between technical infrastructure and the high-level business vision, you will lead the team charged with optimizing daily data operations and transforming our data ecosystem into a highly governed, scalable, and AI-ready asset.

A key role within our "Data Office," your expertise will be sought to elevate governance standards and enforce best practices across the entire organization. If you are a seasoned data executive who excels in mastering SaaS data lifecycles (including CRM, ERP, billing engines, and consumption semantic layers), this is the perfect opportunity to transform our operating model, drive our growth, and make a real difference.

RESPONSIBILITIES

TEAM LEADERSHIP AND STRATEGIC PARTNER ALIGNMENT

• Team Management and Culture: A proven track record in personnel management, with a particular emphasis on professional growth, mentoring, and daily support. You know how to grow a culture of performance and precision anchored in teamwork, collaboration, and continuous learning.

• Leading "Data Pods": Experience leading a cross-functional team of data analysts distributed into agile sub-teams (Pods), taking responsibility for delivered results. You will ensure that your team works closely with our business partners to build data models, manage pipelines, and produce the analyses guiding performance optimization and the operational efficiency gains expected from our cross-functional functions (Sales, Marketing, Finance, Procurement, Legal, Human Resources, and Operations).

• Strategic Partnership: Collaborate closely with senior leadership members (C-suite and Vice Presidency) to develop and execute a global enterprise data strategy aligned with business objectives.

• Roadmap Definition and Execution: Oversee the development of data roadmaps for your Pods, ensuring compatibility with the company's financial ERPs, planning tools, and billing engines, integrating into the broader "Data Office" effort.

ARCHITECTURE AND MASTER DATA MANAGEMENT (MDM)

• Data Flow Architecture: Acquire and maintain a deep understanding of data flows between our products, our systems, and the underlying data structure to ensure operational mapping as well as logical, efficient, and maintainable structuring.

• MDM Design: Design, promote, and execute a global Master Data Management (MDM) strategy to establish a reliable "single source of truth" across key operational systems, Lightspeed products, and central financial infrastructure.

• Exploratory Modeling: Leverage deep system knowledge to design exploratory data models consolidating various data sources, thereby providing the necessary structure for enterprise reporting and intelligent information presentation.

• Cross-functional Collaboration: As a key partner to the "Data Solutions" team responsible for our data warehouses, you will feed their roadmap regarding model evolutions necessary for the various "Pods," ensuring assets that are both scalable and robust, meeting the company's architecture and governance requirements.

DATA GOVERNANCE, COMPLIANCE, AND QUALITY MANAGEMENT

• Definition of the Governance Operating Framework: Collaborate with company stakeholders to establish, promote, and implement strict data governance policies, standards, and procedures.

• Guaranteeing Data Integrity: Enforce data quality standards and ensure their integrity across Lightspeed by fostering accountability, investigating discrepancies at the source, documenting results, and encouraging continuous improvement.

• Regulatory Compliance: Prevent and mitigate enterprise risks by ensuring global compliance of our entire data footprint in accordance with regulations.

ADVANCED ANALYTICS AND GENERATIVE AI

• Best Practices: Ensure the development and adoption of the most rigorous analytical standards and methodologies within the "Data Office" and across the organization.

• Advanced Exploration: Support the analysis, exploration, and processing of vast data volumes to derive directly applicable insights, using descriptive, exploratory, inferential, predictive, and prescriptive analytics.

• Modernization of Consumption Models: Support your team in creating deliverables that go beyond static dashboards toward dynamic and semantic models, as well as data exploitation via AI (GenAI tools, predictive modeling, and automated alerts).

• Cross-functional Synergy: Collaborate with analytics engineers, expert analysts, and business partners to understand complex requirements and help create ergonomic and efficient solutions.

REQUIRED EXPERIENCE

• High-level Experience: Over 15 years of experience dedicated to data operations, management (MDM), or data architecture, including at least 7 years in an executive-level or senior management role.

• Technical Mastery: Strong technical skills, including high familiarity with cloud architectures—ideally Google Cloud Platform/GCP, BigQuery, and Looker—as well as fundamental SQL skills. Experience with transformation and modeling tools like Dataform is a significant asset.

• Management Systems Mastery: Hands-on experience with ERP data models and planning tools (NetSuite, Oracle, Pigment, etc.), order management systems (OMS), CRM platforms (Salesforce, HubSpot), as well as billing and subscription management infrastructures.

• SaaS Model Knowledge: Sharp business sense and excellent understanding of the SaaS business model, multi-tenant architectures, and key performance indicators (MRR, LTV, CAC, NRR).

• Language Skills: Exceptional communication skills in English (written and oral) to articulate complex perspectives with clarity and impact, combined with excellent interpersonal skills to collaborate effectively with global teams. Professional proficiency in French is highly appreciated but not mandatory.

• Execution and Professional Stature: Excellent organizational and project management skills, a strong sense of initiative, and a proven ability to manage multiple priorities simultaneously in a dynamic environment. You possess a sharp instinct for identifying high-value initiatives aligned with business priorities, as well as a natural ease in saying no, negotiating project scope with partners, and proposing strategic compromises.

Dare to change:

You will benefit from:

• a flexible work environment that will allow you to give your best

• a culture that celebrates performance

• the possibility of having an impact within a team large enough to grow professionally, but agile enough for your voice to be heard

• opportunities that will shape your career

Not to mention benefits designed to promote your happiness, health, and fulfillment:

• Flexible paid time off and remote work policies

• Stock purchase options, because it is also your company

• Retirement plan contributions, because your future matters to us

• Training opportunities to develop your skills and career

• A health and wellness allowance to keep you at your best

• Time off for volunteering and getting involved in your community

• Interest groups, ranging from employee-led groups to sponsored sports teams

• A computer purchase program to acquire your personal MacBook

• Enhanced parental leave to support growing families

Propel your growth. Find your team.

At Lightspeed, your growth is our priority. We invest in you through continuous learning opportunities, international mobility, and benefits designed to support you, all within a motivated, diverse, and inclusive team passionate about the success of our communities.

Please note that we require candidates to disclose any criminal convictions and we conduct criminal background checks as part of our hiring process for this position.

Lightspeed is proud to be an equal opportunity employer and is committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.

About us

Powering the businesses that drive the global economy, Lightspeed's all-in-one commerce platform helps merchants innovate to simplify, adapt, and deliver exceptional customer experiences. Our cloud solution transforms and unifies online and offline operations, omnichannel sales, expansion with new locations, international payments, financial solutions, and connection to supplier networks.

Founded in Montreal, Canada, in 2005, Lightspeed is listed on both the New York Stock Exchange (NYSE: LSPD) and the Toronto Stock Exchange (TSX: LSPD). With teams in North America, Europe, and the Asia-Pacific region, the company serves businesses in the retail, restaurant, and golf sectors in over a hundred countries.

Lightspeed processes your information in accordance with our Candidate Privacy Statement https://www.lightspeedhq.fr/legal/declaration-de-confidentialite-pour-les-candidats/.