Guest Experience Manager - Labuan Bajo

LifeCall Careers is currently partnering with IKAMEA, an intimate luxury Phinisi sailing through the islands of Komodo National Park, to find a Guest Experience Manager based in Labuan Bajo, Flores.

With only 3 en-suite cabins, a maximum of 6 guests, and a small crew, every detail matters.

As Guest Experience Manager, you will: — Own the guest journey from welcome to farewell — Set the onboard ambience and atmosphere — Oversee the presentation of the cabins and guest areas — Turn sunsets, dinners, and celebrations into memorable moments — Keep the voyage running smoothly through clear systems and attention to detail We’re looking for someone with experience in luxury hospitality — boutique hotels, lodges, resorts, yachts, or similar environments. More importantly, you are someone who is: ✨ Warm and socially intuitive ✨ Highly organised and process-driven ✨ Calm and resourceful under pressure ✨ Genuinely interested in people ✨ Fluent in English and confident with international guests

This is an opportunity to become part of a very intimate hospitality experience — where six guests, one extraordinary voyage, and a small crew come together to create something truly special.

📍 Labuan Bajo, Flores, Indonesia

Skills: Help Desk, Team Management, Customer Service, Teamwork, Customer Experience, Call Center, Customer Relationship Management, Microsoft Office, Problem Solving, Communication Skills