IT SUPPORT ENGINEER L2 (Second-Level Supporter)

WE ARE HIRING: ONSITE IT SUPPORT ENGINEER L2 IN GRONAU, GERMANY!

Position Details

Work Location: Gronau, Germany Languages: Dutch C1 | English C1

Excis is a global IT support expert shaped by innovation and collaboration.

We are looking for a customer-oriented and dedicated Onsite IT Support Engineer L2 who enjoys solving IT challenges and ensuring an excellent user experience. This is a fully onsite position where you will support one of our valued customers, including VIP users. Professionalism, technical know-how, and excellent communication skills are crucial.

About Excis

• Customers in more than 190 countries
• 6,000+ Engineers
• 200+ Corporate Customers

We promote an open, friendly, supportive, and growth-oriented corporate culture where individual achievements contribute to collective success. From solving complex IT challenges to celebrating successes together – our employees are at the center of everything we do.

Start your career at Excis and grow with us!

Your Tasks

• 1st and 2nd-level onsite IT support for employees and VIP users
• Support for desktops, laptops, printers, mobile devices, and peripherals
• Installation, configuration, and deployment of PCs and IT devices
• Troubleshooting and resolving Windows hardware and software issues
• Resolving printer, network, connectivity, and peripheral problems
• Performing Windows imaging and device deployment
• Managing user accounts with Active Directory and Azure Active Directory
• Support for Microsoft 365, including Outlook, Word, Excel, OneDrive, and Intune
• Processing and documenting incidents and service requests via ticketing systems
• Performing IMAC activities and supporting IT projects
• Using remote support tools
• Maintaining technical documentation and knowledge base articles
• Collaborating with internal IT teams, third-party providers, and service providers

What You Bring

• IT degree or vocational training, e.g., Fachinformatiker
• 2–3 years of experience in desktop and end-user support
• Very good knowledge of Microsoft Windows
• Good knowledge of Microsoft 365 and Intune
• Experience with Windows imaging/deployment
• Experience with Active Directory and Azure Active Directory
• Good knowledge of troubleshooting desktops, laptops, printers, and network connections
• Experience with ticketing and remote support systems
• Knowledge of IMAC processes
• Strong communication and customer orientation skills
• Independent and structured way of working
• Ability to work in a team and experience collaborating with external service providers
• Dutch: C1
• English: C1
• German citizenship required (security clearance necessary)

Why Excis?

At Excis, your work matters. You will become part of a dynamic and practical team with diverse opportunities for professional development and continuous learning.

Ready for the next career step? Become part of Excis in Germany and help shape excellent IT support!

Interested?

We look forward to your application! Apply quickly and easily via the "Apply Now" button. We will review your application as soon as possible and get back to you promptly.

Start your career at Excis and grow with us!

Work Location: Onsite