Pharmacy Insurance Specialist

Be the insurance expert behind better pharmacy outcomes!

At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring a Pharmacy Insurance Specialist to assist our customers in getting resolutions for all their insurance needs including Medicaid programs, Medicare Parts B and D, manufacturer assistance programs and more.

Please note:

This role is based in our Grapevine, TX office

Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)

What You’ll Do:

Operate as the first point of contact for incoming calls and tickets from pharmacy clients to provide prompt insurance resolutions

Document each phone call and the actions performed in tracking software

Communicate directly with insurance providers and switch companies on the pharmacy’s behalf

Complete insurance requests and escalated insurance reviews in a timely manner

Update and maintain Liberty Software’s master National Council for Prescription Drug Programs (NCPDP) format database

Provide unmatched customer service in every client interaction

Qualifications:

At least two years of pharmacy/pharmacy technician experience required, with three to five years being preferred

Extensive experience in insurance adjudication

Certified Pharmacy Technician (CPHT) certification a plus

Familiarity with independently owned pharmacies a plus

Demonstrated ability to communicate by phone and email to members of client organizations and third-party companies such as insurance providers and pharmacy switches

Proven ability to shift between multiple tasks as needed

Strong attention to detail, as well as strong written and documentation skills

Excellent listening and critical thinking skills

Experience using Liberty Software products (RXQ, BZQ) a plus

Basic computer skills and comfort learning new software products needed

Benefits Starting Day One:

100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost

Family coverage available with Liberty contributing 50% of the premium

Fully vested 401(k) with employer match

Employer contributions to Health Savings Accounts (HSA )

Generous paid time off and paid holidays

Tuition reimbursement and continuing education support

Adoption expense reimbursement

Dependent Care Flexible Spending Account (FSA) for tax savings on childcare

Confidential counseling resources for mental health, financial planning, and more, via Optum EAP

Fully stocked breakroom

If you are ready to be the voice behind the solution APPLY TODAY!