Retail Underwriting Analyst

About Us We are a leading insurance company affiliated with Liberty Group, a wealth management company represented in 17 African countries. We use our knowledge and actions to guide our customers on their journey to financial freedom. We believe in responding to changing consumer and market needs through innovative solutions and technologically efficient processes. Job Summary The role holder will be responsible for providing technical support to the underwriting team to ensure effective risk assessment, accurate policy processing, compliance with underwriting guidelines and high levels of customer service. Reports To: Retail Underwriting Specialist Location: Nairobi Key Responsibilities

Prepare policy documents accurately and within established timelines and guidelines to ensure timely delivery to clients. Assess proposed risks in accordance with established underwriting standards. Provide relevant and accurate management information to stakeholders to support business growth objectives. Ensure accurate and timely flow of information between Finance and Operations departments. Receive and process information from Sales & Distribution to facilitate the issuance of new policies and ensure timely delivery to clients. Reinstate lapsed policies that meet the applicable reinstatement requirements to support business conservation. Maintain detailed and accurate records of underwritten policies and underwriting decisions. Review proposal forms and ensure compliance with quality checks and pre-underwriting requirements. Maintain high standards of customer service by responding promptly to enquiries from walk-in clients, telephone callers and email correspondents. Liaise with intermediaries and direct clients to resolve policy-related issues. Reconcile underwriting transactions to ensure the accuracy of generated reports. Address customer queries, ensuring that issues and concerns are resolved promptly and effectively. Cancel policies due to non-payment of premiums in accordance with established underwriting procedures.

Qualifications

Bachelor’s degree in Business or a related field. Professional qualification in Insurance, such as ACII, AIIK or LOMA.

Experience At least two years’ experience in the insurance industry. Competencies

In-depth understanding of life insurance operations and concepts. Knowledge of insurance regulatory requirements. Knowledge of underwriting and claims procedures. Excellent organisational and stakeholder management skills. Strong customer service and communication skills. Adhering to principles and values. Delivering results and meeting customer expectations. Following instructions and procedures. Coping with pressures and setbacks. Relating and networking. Analysing information and applying expertise and technology. Working effectively with people and contributing to teamwork. Learning and researching. Presenting and communicating information effectively. Achieving personal work goals and objectives through self-motivation.

Application Procedure If you meet the above requirements, you are encouraged to forward your application and updated CV to hr@libertylife.co.ke by 23rd October 2026 . Clearly state the job title, Retail Underwriting Analyst, in the subject heading. Liberty Kenya is an equal opportunity employer and actively encourages diversity. Please note that only shortlisted candidates will be contacted. Personal data collected will be used for recruitment purposes and in accordance with the privacy statement on our website: https://www.liberty.co.ke <