E-Comm Assistant
OUR BRAND
Established in 1887 by Johann Braun in Kirn, Germany, Braun Büffel has gained its reputation over thelast century as a top leather goods and accessories brand. Until today, itremains a premium brand known for exceptional workmanship, superior leather, classicelegance and contemporary appeal.
THE CHALLENGE
You will support the brand to evaluate the satisfaction of the customers regarding promotional strategies,pricing, and product lines by reviewing the technological and sales strategiesto achieve the profit targets.
WHAT YOU WILL DO
- E-Commerce Platform & Sales Management
o Manage the daily operations of assigned e-commerce platforms, including Shopee, TikTok Shop andother online sales channels.
o Monitor platform sales performance and support the achievement of assigned sales targets.
o Ensure smooth platform operations and compliance with marketplace policies and service standards.
- Online Product Merchandising
o Maintain accurate product listings, including product descriptions, images, pricing and stock availability.
o Coordinate product launches, price updates and promotional setups across assigned platforms.
o Monitor product performance and recommend improvements to online product assortment and sales opportunities.
- Order Processing & Fulfilment
o Manage daily online orders and coordinate with the Supply Chain team to ensure accurate and timely fulfilment.
o Monitor order status, delivery timelines and stock availability.
o Investigate and resolve order discrepancies, overselling, delayed deliveries and other operational issues.
o Maintain accurate inventory records and coordinate regular stock reconciliations.
- CustomerService & Marketplace Performance
o Handle customer enquiries, complaints, returns and refunds professionally and promptly.
o Maintain high marketplace service standards, including chat response rates, fulfilment performance and customer satisfaction.
o Resolve routine operational issues independently within company guidelines and escalate exceptional cases when necessary.
o Identify recurring customer issues and recommend operational improvements.
- Livestream & Online Campaign Support
o Provide operational support for livestream sessions, including product preparation, stock availability and order coordination.
o Execute approved marketplace promotions, vouchers and campaign setups.
o Coordinate with the Marketing team on campaign requirements and promotional materials.
- Sales Analysis & Reporting
o Monitor online sales performance, product sales trends and operational KPIs.
o Prepare regular reports on platform sales, order fulfilment and customer service performance.
o Identify opportunities to improve sales performance, operational efficiency and customer experience.
- Other Duties
o Perform other related duties as assigned by the reporting manager.
GREAT TO HAVE
o Diploma or equivalent qualification, preferably in Business, Retail Management orE-Commerce.
o Prior experience in e-commerce operations, online retail or marketplace management is preferred.
o Familiarity with Shopee, TikTok Shop or other e-commerce platforms.
o Proficiency in Microsoft Excel.
o Ability to manage multiple priorities in a fast-paced retail environment.
o Willingness to provide additional support during major online campaigns and peak periods.