Systems and Networks Manager M/F

Missions

• Under the authority of the head of the information and communication systems mission (MSIC - DSI), the Systems, Networks and Office Automation Manager ensures the proper functioning and availability of IT services, data, networks, and office workstations.
• He/she manages the technical resources implemented by the MSIC to provide IT and network services to the CMN and takes charge of incident management with a team of 4 agents.

Main activities

• Manage the pole's activity and the portfolio of operations, projects, and requests.
• Manage the weekly change committee (ITIL).
• Communicate with MSIC interlocutors and certain CMN stakeholders.
• Ensure weekly reporting and participate in the MSIC Committee.
• Analyze service requests from CMN departments and sites with the team.
• Manage the administration and operation of IT systems and networks hosted in the datacenter and the weekly technical committee with the managed service provider.
• Contribute to the datacenter migration and server virtualization project: design, testing, IT-DRP, acceptance testing, and production deployment.
• Manage the contractual relationship for the office automation market (helpdesk, proximity services, PC fleet) and contribute to its renewal within the framework of the UGAP convention.
• Prepare orders for the renewal of maintenance for IT equipment and services.
• Take charge of specific interventions on the Sully and Domino sites: assistance, VIP PC incidents, and Teams videoconferencing.
• Propose improvements for the scheduler (VTOM) and intranet documentation.
• Cooperate with the IT security manager and ensure the application of SSI and RGPD rules.
• Contribute to the IT Security Dashboard indicators.

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• Main skills implemented

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• Technical skills
• Master's degree (IT engineer or university equivalent).
• Immediately deployable experience in IT systems operation and administration with entity management.

• Expert
• Production operation, networks, office automation, and incident management in highly outsourced environments (datacenter, server and network virtualization, telephony, management of the technical relationship with the managed services provider).
• Server and cloud environments, Linux and Windows, Active Directory, MS365.
• Supervision and administration tools (data, servers, networks, PC fleet).

• Proficient
• Management of the activities of an IT, network, and office automation production entity.
• Working within a public establishment or a company spread across a very large number of networked sites.
• Knowledge of best practices for technical asset management, mastery of IS architectures and IS urbanization.

• Know-how
• Expert
• Ability to work in a team and manage the activities of a small team.
• Ability to manage the technical relationship with suppliers.
• Ability to communicate and write.
• Relational and negotiation intelligence in the context of major projects with users and suppliers.
• Sense of organization and rigor in activity monitoring, respecting quality, deadlines, and costs.

• Proficient
• English, technical context.