Technical Support Manager (M/F)

About the company

Job Description LHH Recruitment Solutions, a recruitment and assessment consultancy for experts, managers, and executives, is supporting its client, a world leader in its domain, in the recruitment of its future:

Join a market-leading company Recognized for its capacity for innovation, product quality, and service excellence, the company supports professionals daily in optimizing their performance.

Your tasks

As part of its development, we are looking for a Technical Support Manager to lead the technical expertise activity and support a team of specialists serving the partner and client network.

Reporting to the After-Sales Service Director, you will take responsibility for a team of 8 Technical Experts and ensure the global management of the technical support activity.

Team Management and Animation

• Support, unite, and develop the skills of the Technical Experts.
• Guarantee the cohesion, motivation, and engagement of the team.
• Organize the schedule and ensure the availability of technical support.

Technical Support and Expertise

• Actively participate in operational support missions to maintain strong field proximity.
• Guarantee the quality and relevance of the responses provided to technical partners.
• Ensure a high level of expertise and consistency in technical practices and communications.

Training and Skills Development

• Supervise the organization of technical training intended for the network.
• Monitor pedagogical quality and the updating of content.
• Guarantee a level of training adapted to market needs and the installed base.

Quality and Continuous Improvement

• Implement and monitor performance and quality indicators.
• Propose improvements for After-Sales Service processes.
• Ensure the flow of information to central teams and contribute to product evolution.

International Coordination

• Collaborate closely with the headquarters in Germany.
• Occasionally participate in international meetings and projects.

Requirements

Education: Bachelor's to Master's degree oriented towards technical, engineering, or maintenance fields.

• Successful experience in managing a technical team, ideally in an After-Sales Service or technical support environment.
• Strong skills in diagnostics, technical support, and customer relations.
• Fluent English is imperative to operate in an international context.
• Natural leadership, organizational skills, and the ability to unite teams.
• Initiative, reactivity, and results orientation.