Technical Customer Support Advisor (M/F)
About the company
A recruitment consulting, interim management, and executive assessment firm is searching for its client located in Bourgogne, a world leader in the field of professional equipment, a: Technical Customer Support M/F - CDI
Present on all continents, our client designs, industrializes, and manufactures products dedicated to the high-end segment of professional markets. Continuous innovation, quality requirements, and the permanent improvement of its solutions contribute to the recognition of its expertise and its strong international reputation.
Your tasks
Your main mission is to provide assistance and technical support to customers in order to prevent and handle their problems by providing troubleshooting solutions.
- Process online support tickets
- Analyze malfunctions encountered by customers with rigor and method
- Provide solutions (technical and commercial) adapted to the challenges in collaboration with internal departments
- Provide the necessary tools and support (documentation, procedures, guides)
- Participate in the implementation of continuous improvement actions to limit the recurrence of incidents
- Create question and answer bases (FAQ), knowledge bases, and adapted solutions
- Contribute to the customer experience through clear, professional, and solution-oriented communication
Requirements
- Minimum Bac+2 education with a technical focus (mechanics, electrical, electronics) and/or technical-commercial
- Minimum 3 to 5 years of professional experience, ideally in an industrial environment or customer support
- Ability to combine technical expertise and a sense of customer service
- Possessing commercial sensitivity and the ability to adapt to different types of customers
- Comfortable in communication, with good analytical and synthesis skills
- Professional English: solid intermediate level (written and oral)
- Mastery of Pack Office
- Interest in digital tools and new technologies (including sensitivity to AI)
- Knowledge of or interest in video editing or the creation of visual supports is appreciated
- Excellent writing skills
How to apply
If this offer interests you, do not hesitate to apply directly on our website.