Spa Trainer

The Spa Trainer is responsible for developing, implementing and maintaining the technical training framework for the spa therapist team. The role combines hands-on treatment expertise, coaching and leadership with the ability to build training programmes, SOPs and competency standards from the ground up.

KEY RESPONSIBILITIES

• Lead, coach and develop the spa therapist team to consistently deliver high standards of treatments, guest service and professional conduct.
• Develop and implement comprehensive training plans from the ground up, including onboarding, treatment protocols, practical assessments, refresher training and ongoing development plans.
• Conduct hands-on training for facial, body, massage and wellness therapies in accordance with The LongevitySuite standards.
• Work with different professional skincare, body and wellness brands to learn, adapt and translate brand protocols into practical therapist training and SOPs.
• Develop and maintain treatmentSOPs, training manuals, therapist competency standards and assessment checklists.
• Conduct regular practical assessments, identify individual training needs and provide constructive coaching and follow-up.
• Ensure consistency in therapists' hand skills, treatment sequence, timing, consultation, hygiene, room set-up and overall guest experience.
• Train therapists in the safe and confident operation of relevant wellness and biohacking technologies according to approved protocols.
• Support pre-opening preparation, including treatment menu familiarisation, operational SOPs, treatment-room standards and therapist readiness.
• Coach therapists on guest consultation, treatment recommendations, home care, retail products andmembership awareness in a professional and consultative manner.
• Motivate and mentor the team while fostering a patient, positive, cooperative and professional learning environment.
• Work closely with the Spa & Clinic Director and management team to continuously improve treatment quality, training effectiveness and operational standards.
• Support spa operations and perform treatments when required, including during peak periods and for VIP or guest requirements.